Kendal Nelson
Shreveport,LA
Summary
Dynamic and service-oriented professional with extensive experience at Christus Highland Hospital, excelling in customer relations and billing processes. Proven ability to enhance operational efficiency through effective communication and organization skills. BLS Certified with a strong grasp of medical terminology, committed to fostering positive environments and resolving conflicts adeptly.
Overview
5
5
years of professional experience
Work History
Receptionist
Lexus Of Shreveport & Bossier City
Bossier City, LA
08.2021 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
Patient Account Representative
Christus Highland Hospital
Shreveport, LA
05.2023 - 11.2024
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
Receptionist
ORR
Shreveport, LA
12.2023 - 01.2024
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Manager
Express Factory Outlet
Bossier City, LA
01.2020 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Micheals Craft Store
Bossier City, LA
01.2021 - 12.2022
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Licensed Practical Nurse
Louisiana State University Shreveport
Shreveport, LASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- File management
- Multi-line telephone operation
Timeline
Receptionist
ORR
12.2023 - 01.2024
Patient Account Representative
Christus Highland Hospital
05.2023 - 11.2024
Receptionist
Lexus Of Shreveport & Bossier City
08.2021 - 12.2024
Manager
Micheals Craft Store
01.2021 - 12.2022
Manager
Express Factory Outlet
01.2020 - 12.2023
Licensed Practical Nurse
Louisiana State University Shreveport