Kendal Puleo
Millville,NJ
Summary
Dynamic communications operator with a proven track record at South Woods State Prison, adept at managing high-stress situations and enhancing call handling efficiency. Recognized for strong attention to detail and professionalism, I excel in problem-solving and teamwork, consistently exceeding performance benchmarks while maintaining confidentiality and composure in critical moments.
Personable and organized individual with natural aptitude for clear, effective communication and positive, upbeat tone. Possesses foundational knowledge of communication systems and demonstrates proficiency in managing multiple tasks and priorities simultaneously. Committed to maintaining high standards of accuracy and efficiency in all communication-related tasks to enhance operational effectiveness.
Overview
3
3
years of professional experience
Work History
Communications Operator
South Woods State Prison
Bridgeton, NJ
12.2025 - Current
- Monitored radio, telephone, and alarm communications to support daily facility operations.
- Logged incidents, messages, and shift activity with accurate recordkeeping.
- Dispatched information to custody staff during routine and emergency situations.
- Assisted staff with information requests while maintaining confidentiality and professionalism.
- Adapted quickly to shift protocols, communication systems, and correctional procedures.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.
- Kept up-to-date on technological advancements in the field, implementing new tools to enhance job performance.
- Contributed to a positive work environment by actively participating in team meetings and promoting open communication among colleagues.
- Provided timely updates to field units during critical incidents, contributing to successful outcomes.
- Maintained accurate records of all communications, ensuring reliable data for future reference and analysis.
- Mentored new operators during their initial training period, providing guidance on best practices and company policies.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Connected callers with appropriate professional, department, or business.
- Collected personal information from customers to accurately document requests.
- Consistently met or exceeded performance benchmarks for call handling time while maintaining high levels of accuracy and professionalism.
- Assisted in the development of new training materials, resulting in improved operator performance.
Dental Receptionist
Quality Dental Care Vineland
Vineland, NJ
03.2025 - 12.2025
- Managed patient scheduling, appointments, and recall reminders to maintain smooth front-desk flow.
- Answered incoming calls and routed inquiries with professional, courteous customer service.
- Verified insurance information and collected patient demographics for accurate recordkeeping.
- Checked patients in and out, ensuring timely updates to appointment and billing systems.
- Processed payments and explained basic financial policies clearly to patients.
- Organized digital patient files while maintaining confidentiality and HIPAA compliance.
- Coordinated with clinical staff to support daily office operations and patient needs.
- Resolved scheduling conflicts promptly, reducing delays and improving appointment efficiency.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Baker
Crumbl Cookies
Millville, NJ
05.2024 - 03.2025
- Prepared cookie dough and frostings following standardized Crumbl recipes and portioning guidelines.
- Baked cookie batches consistently to maintain quality, texture, and presentation standards.
- Decorated cookies with precise toppings and finishes for menu-specific appearance.
- Monitored oven temperatures and bake times to ensure consistent product results.
- Maintained sanitation standards across prep areas, equipment, and work surfaces.
- Restocked ingredients and supplies to support uninterrupted production flow.
- Followed food safety procedures during mixing, baking, and decorating tasks.
- Assisted team members during peak periods to keep orders moving efficiently.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
Childcare Provider
Holly City Family Center
Millville, NJ
02.2024 - 05.2024
- Supervised children during daily activities, ensuring safe, supportive environment.
- Communicated with parents regarding routines, behavior, and daily progress.
- Maintained clean play areas, toys, and classroom materials.
- Monitored attendance, transitions, and child needs throughout day.
- Responded calmly to conflicts, injuries, and behavioral concerns.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
Education
High School Diploma -
Cumberland County Technical Educaton Center
Vineland, NJ06-2024
Skills
- Strong attention to detail
- Fast typing speed
- Empathy and patience
- Professionalism and courtesy
- Telephone reception
- Scheduling
- Assertiveness
- Assignments dispatch
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
Timeline
Communications Operator
South Woods State Prison
12.2025 - Current
Dental Receptionist
Quality Dental Care Vineland
03.2025 - 12.2025
Baker
Crumbl Cookies
05.2024 - 03.2025
Childcare Provider
Holly City Family Center
02.2024 - 05.2024
High School Diploma -
Cumberland County Technical Educaton Center