Kendall Baldwin
CURE Auto Insurance
Riverview
11
years of professional experience
Results-driven professional with extensive experience in insurance claims and mortgage sales and underwriting. Known for my analytical prowess and exceptional interpersonal skills. I excel in credit risk analysis and fostering strong client relationships. Committed to improving customer satisfaction, as well as driving repeat business and sales growth.
Work History
Insurance Claims Adjuster
1 Year 7 Months- Evaluated insurance claims for accuracy and compliance with company policies.
- Negotiated settlements with policyholders and service providers to achieve favorable outcomes.
- Trained new adjusters on industry best practices and effective claim management techniques.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Identified fraudulent activities through diligent investigation, protecting the company from potential losses.
- Assisted policyholders in understanding the complexities of their coverage and insurance policy.
- Coordinated payments to clients, repair facilities, and lenders after successful settlement negotiations were reached.
Senior Mortgage Underwriter
3 Years 9 Months- Evaluated mortgage applications for compliance with underwriting guidelines.
- Verified integrity of applicants' information to minimize fraud.
- Worked with processing and loan origination team members to communicate errors and obtain missing information for current applications.
- Maintained mortgage program compliance with federal agencies such as VA, USDA, FHA, etc.
- Trained new team members in underwriting procedures and loan quality standards.
- Maintained a high level of customer satisfaction by providing timely responses to inquiries and addressing concerns promptly.
Senior Mortgage Banker
4 Years 8 Months- Initiated the mortgage loan origination process, ensuring compliance with industry regulations and company standards.
- Tailored mortgage solutions to meet diverse client needs.
- Analyzed financial documents and credit reports to assess borrower eligibility and risk profiles accurately.
- Collaborated with real estate agents to facilitate smooth transaction processes for clients.
- Maintained compliance with federal and multiple state regulations and company policies throughout all stages of the mortgage process.
- Managed pipeline efficiently to meet strict deadlines for loan applications, underwriting, and funding.
- Educated first-time homebuyers on loan options available to them.
- Consistently met or exceeded sales goals by developing a strong referral network with real estate professionals and past clients.
Education
High School Diploma
Skills
Legal compliance
Customer service
Problem-solving
Critical thinking
Fraud detection
Conflict resolution
Multitasking and organization
Sales background
Caseload management
Motivation and initiative
Timeline
Insurance Claims Adjuster
CURE Auto Insurance
01.2025 - 08.2026Read More
Senior Mortgage Underwriter
Rocket Mortgage
08.2020 - 05.2024Read More
Senior Mortgage Banker
Rocket Mortgage
12.2015 - 08.2020Read More
Riverview Community High School
High School Diploma
Read More