Kendall Bruno
Milford,CT
Summary
I am a hardworking, compassionate person who enjoys helping customers through difficult or challenging experiences. I have over 5 years of claims handling experience in property damage, injury and fire and theft.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fire and Theft Rep
Progressive Insurance Claims
Newington, CT
01.2022 - Current
- Claims Handling
- Complex Coverage Investigations
- Taking Recorded Statements
- Customer Service
- Setting up Repairs/ Handling Total Loss
Claims Generalist Intermediate- URBI
Progressive Insurance
Milford, CT
12.2018 - 01.2022
- Claims Handling
- Liability Investigations
- Coverage Investigations
- Taking Recorded Statements
- Injury Intake and Resolution
- Customer Service
- Setting up Repairs/ Handling Total Loss
Management Assistant
Enterprise Holdings
Shelton, CT
02.2017 - 04.2020
- Customer Service
- Handling Rental Contracts
- Insurance Billing
- Marketing to Body Shops and Local Corporations to Establish Business Accounts
- Selling Protection Products
- Driving a Variety of Vehicles
- Transporting Customers
- Fleet Management
- Maintenance Captain (Kept Track of What Cars Needed Maintenance and When, Ensured all Vehicles were Safely Maintained)
Claims Generalist Associate
Progressive Insurance
Milford, CT
03.2018 - 12.2018
- Claims Handling
- Liability Investigations
- Coverage Investigations
- Customer Service
- Taking Recorded Statements
Assistant Store Manager
Gymboree
Milford, CT
10.2012 - 03.2018
- Managed a team of up to 10 employees
- Provided customer service by answering product and service related questions.
- Worked closely with human resources to support employee management and organizational planning.
- Created displays for merchandise according to company guidelines and standards.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Consistently met daily performance goals set by management team members.
Dance Instructor/ Choreographer
All That Dance
Milford, CT
10.2014 - 06.2017
- Taught classes to children ranging in age from 6-18
- Taught Hip Hop, Ballet, Tap, and Jazz
- Ensured students learned proper technique while having fun
- Choreographed 6-8 dances for the end of the year showcase
Front End Associate
Howes' Drug Store
Milford, CT
08.2010 - 08.2015
- Managed the cash register
- Customer service
- Lottery sales
- Tobacco sales
- Assembled durable medical equiptment
- Handled restocking of over the counter medications and general merchandise
- Upkeep and cleaning of the store
- Obtained Prior Authorizations from Medical Providers for insurance approval on medications
- Maintained patient confidentiality in accordance to HIPAA guidelines
Education
Bachelor of Science - Business Management
Southern Connecticut State University
New Haven, CT12-2016
Skills
- Claims Handling
- Complex Coverage and Liability Investigations
- Injury Intake and Resolution
- Customer Service
- Setting up Repairs
- Sales
- Marketing
- Merchandising
- Training and Managing Employees
- Sales Reporting
- Choreography
- Caring for Children
- Staff Training
- Client Relationship Building
Accomplishments
- Top Management Assistant Enterprise Holdings
- Top ESQI (Customer Service) in the Region Enterprise Holdings
Languages
English
Professional
Spanish
Limited
Sign Language
Limited
Certification
- Adjuster's License in all 6 New England States
References
References available upon request.
Timeline
Fire and Theft Rep
Progressive Insurance Claims
01.2022 - Current
Claims Generalist Intermediate- URBI
Progressive Insurance
12.2018 - 01.2022
Claims Generalist Associate
Progressive Insurance
03.2018 - 12.2018
Management Assistant
Enterprise Holdings
02.2017 - 04.2020
Dance Instructor/ Choreographer
All That Dance
10.2014 - 06.2017
Assistant Store Manager
Gymboree
10.2012 - 03.2018
Front End Associate
Howes' Drug Store
08.2010 - 08.2015
Bachelor of Science - Business Management
Southern Connecticut State University
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