Kendall Ellis
Knoxville,TN
Summary
To obtain a position where I can utilize my strong communication skills and my passion for helping people.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Production Floater
Smoky Mountain Resorts
Knoxville
03.2025 - 10.2025
- Making coffees, pastries, dessert, pizzas, cookies, cupcakes, and more
- Assisted with preparing food and making deliveries.
- Collaborated with team members to ensure smooth workflow during peak seasons.
- I would stock and restock all areas.
- I would help with organize display cases
Custodian
Kustom Kleaning
09.2024 - Current
- Picking up trash and recycling
- Sweeping, mopping, trash disposal, sanitation, etc
- Maintained cleanliness and hygiene standards across various facilities.
- Disposed of waste materials following safety regulations and guidelines.
- Implemented proper cleaning techniques for different surfaces and materials.
Catering Assistant
Self Employed
06.2021 - Current
- General labor services provided including yard work, housekeeping, grocery shopping, prescription pickup as well as other various errands. Client references available upon request.
- Managed calendars and scheduled appointments for optimal time management.
- Assisted with event planning and logistics for meetings or gatherings.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Oversaw household management tasks, including coordinating with service providers and managing schedules.
- Assisted in planning and organizing catering events for various clients.
- Prepared food items following safety and sanitation guidelines.
- Set up catering displays and arranged dining areas according to client specifications.
Key Holder
The Liquor Store
07.2023 - 05.2025
- Tasting new products to recommend to customer
- Managed daily operations and ensured compliance with store policies.
- Trained new staff on cash handling and customer service protocols.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Ensured store was opened and closed in a timely manner according to company policies.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Customer Service Supervisor
Comcast
06.2013 - 04.2021
- Troubleshooting and technical support for internet, cable, and phone customers.
- Sales of video, phone, and internet packages based on customer needs.
- Appointment management services when a technician is needed to restore services, including communicating with dispatch for missed appointments and tech ETA.
- Data Entry to keep customer files updated and accurate.
- Selected to handle customer escalations, attempting to de-escalate the situation when a supervisor is requested.
- Credo Speaks committee- designed for employee inclusion in the workplace.
Education
West High School
Knoxville, TnSkills
- Food safety protocols
- Customer service
- Event planning
- Attention to detail
- Problem solving
- Communication skills
- Crew supervision
- Cleaning and sanitizing
- Responsible and dependable
Certification
- Food Protection Manager Certification
- ABC Liscense
Timeline
Production Floater
Smoky Mountain Resorts
03.2025 - 10.2025
Custodian
Kustom Kleaning
09.2024 - Current
Key Holder
The Liquor Store
07.2023 - 05.2025
Catering Assistant
Self Employed
06.2021 - Current
Customer Service Supervisor
Comcast
06.2013 - 04.2021
West High School