Kendall Hein
Cincinnati
Summary
Proven team collaborator and adept multitasker, I enhanced customer satisfaction and streamlined operations at Condado Tacos. Leveraging excellent communication and problem-solving skills, I significantly contributed to workflow optimization and maintaining high cleanliness standards, ensuring peak efficiency and positive guest experiences in high-pressure environments.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Host
Condado Tacos
06.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cross-trained to handle different restaurant roles, including being a runner and handling/putting together catering orders.
Front Desk Assistant
Anderson Hills Swim
05.2021 - 08.2021
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Helped out in the "Snack Shack" making some foods and selling items like candy, icees, etc.
Host
LaRosa's Pizzeria
03.2019 - 08.2020
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Opened and closed seating sections according to volume of guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
Education
Bachelor of Arts And Science - Psychology
University of Cincinnati
Cincinnati, OH05-2025
High School Diploma -
Anderson High School
Cincinnati, OH05-2021
Skills
- Customer service
- Excellent communication
- Team collaboration
- Problem-solving skills
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Attention to detail
- Maintaining cleanliness
- Workflow optimization
- Team player mentality
Timeline
Host
Condado Tacos
06.2022 - Current
Front Desk Assistant
Anderson Hills Swim
05.2021 - 08.2021
Host
LaRosa's Pizzeria
03.2019 - 08.2020
Bachelor of Arts And Science - Psychology
University of Cincinnati
High School Diploma -
Anderson High School
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