Kendall Hendricks

Oklahoma State University (6 Campus locations and 50 accounts) business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services.

• 2024: Achieved 101% of goal by growing OSU account portfolio by 8%.
• 2023: Delivered 15% year-over-year growth across all Oklahoma State University accounts.
• 2022: Expanded account revenue by 20%, reaching 118% of annual goal.
• Maintained expertise in government contracts and procurement requirements for compliance support.
• Managed account activity and customer communication, ensuring accurate documentation in CRM for client relations.

Managed day-to-day operations of multimillion-dollar rental car business, ensuring effective strategy and execution.

• Managed branch operations generating $1M+ in annual revenue, contributing to a 15% increase in sales in 2020
• Elevated customer service performance, increasing ESQI from 85% to 96%, the highest score in the region for 2020
• Oversaw daily operations of a 200+ vehicle fleet, ensuring optimal utilization, maintenance, and customer availability
• Facilitated monthly meetings to enhance personal sales accountability among branch employees, driving performance improvement.

Pharmaceutical sales experience selling prevention of Migraine Medication (Emgality) to Neurology, Family Medicine, Internal medicine, and Primary Care Doctors

• Launched Emgality, driving awareness and adoption among Neurology and primary care providers for chronic migraine and episodic cluster headaches.
• 2018: Captured 30% market share within 3 months after assuming the role.
• 2019: Grew market share 35–45% in expansion territory through provider education and increased Rx volume.
• Developed call routing strategy to effectively engage Neurologists, Family, and Internal Medicine physicians in St. Louis and N. Missouri market.
• Sustained 20% month-over-month quota attainment through targeted outreach to neurologists and focused email campaigns on mechanism of action.

• Executed rescue operations during emergencies to ensure safety of individuals affected by incidents.
• Assessed fires and communicated conditions to superiors for coordinated response via two-way radios.
• Led operational equipment inspections to troubleshoot malfunctions and maintain readiness.
• Performed patient assessments and care to ensure effective response to emergencies.

Home oxygen therapy, sleep therapy, and nebulizer respiratory medications

• Educating clients and patients on respiratory equipment
• Experienced with various medical conditions including Parkinson's, Diabetes, Cancer, and Alzheimer's.
• Acted as patient liaison to secure Medicare/Medicaid benefits for pulmonary services.
• Surpassed 2015 sales quota by implementing targeted sales strategies.

• Prospected and built rapport with 35-75 customers monthly, converting 15-25 into business leads, generating commission, and increasing revenue by 15-25% monthly.
• Monthly Quota of 12 Cars, Maintained or exceeded by 10-25% for 30 of 36 months.
• Achieved top salesman recognition for 5 out of 12 months, reflecting consistent high sales performance.
• Ranked 3rd among 20 sales representatives, highlighting exceptional sales performance.
• Collaborated with product development team to incorporate client feedback, introducing a new service projected to enhance revenue.
• 2014, 2015 Chrysler Product Specialist