Michael Desmond
Arlington,VA
Summary
Results-driven Government Account Representative with a proven track record in identifying and closing opportunities. Expertise in CRM management and relationship-building to enhance client satisfaction and retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Government Account Representative
Carahsoft Technology Corp.
Northern VA Area
10.2021 - Current
- As a member of the SolarWinds and Wasabi teams, my main goal is to identify, qualify, and close state and local government opportunities.
- Furthermore, I am tasked with maintaining a very large territory, covering a wide variety of SolarWinds & Wasabi products.
- Maintained accurate records of customer interactions in CRM systems.
- Developed strong relationships with clients to enhance satisfaction and retention.
- Served as primary contact and support for maintaining account information and opening and closing accounts.
Sales Associate
Orangetheory Fitness
Fairfax Station, VA
05.2018 - 12.2019
- Built and maintained effective relationships with customers, peers and upper management to drive team success toward common sales, service and operational goals.
- Answered incoming phone calls to provide information on products, services, and policies.
Education
Bachelor's Degree - Communications
Christopher Newport University
Newport News, VA04-2021
Skills
- Account management
- Customer relationship management
- CRM software
- Sales forecasting
- Product knowledge
- Government sales
- Time Management
- Teamwork
Certification
- SolarWinds Sales Expert
Timeline
Government Account Representative
Carahsoft Technology Corp.
10.2021 - Current
Sales Associate
Orangetheory Fitness
05.2018 - 12.2019
Bachelor's Degree - Communications
Christopher Newport University