Kendall Holder
Bartender
New Orleans,LA
Summary
Accomplished Head Bartender with a proven track record at the Italian Barrel, enhancing customer satisfaction through expert drink pairing knowledge and attentive service. Skilled in menu development and alcohol safety, consistently boosting sales with innovative seasonal offerings. Demonstrates exceptional leadership in training staff and managing inventory, ensuring seamless service delivery.
Overview
10
10
years of professional experience
Work History
Head Bartender
Junction
12.2023 - Current
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
Captain Waiter, Bartender, Bar/Floor Manager
The Italian Barrel
01.2021 - 10.2023
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
Server/Head Bartender
Belle Epoque Absinthe Lounge
08.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Head Bartender/Beverage Director
Cape Cod Irish Village
05.2019 - 08.2019
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
Server/Bartender
The Creole Cookery
02.2017 - 04.2019
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Private Event Server/Bartender
Brennan's
01.2015 - 11.2016
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Fostered enjoyable event atmosphere through friendly guest interactions
Education
Associate of Arts - Liberal Arts And General Studies
MGCCC - Jefferson Davis Campus
Gulfport 05.2001 -
Skills
Attentive service
Preparing garnishes
Measurement accuracy
Blending techniques
Taking inventory
Menu development
Managing cash register
Customer Service
Wine and liquor knowledge
Drink Pairing Knowledge
Alcohol Safety Knowledge
Sales and Upselling Techniques
Timeline
Head Bartender
Junction
12.2023 - Current
Captain Waiter, Bartender, Bar/Floor Manager
The Italian Barrel
01.2021 - 10.2023
Server/Head Bartender
Belle Epoque Absinthe Lounge
08.2019 - 03.2020
Head Bartender/Beverage Director
Cape Cod Irish Village
05.2019 - 08.2019
Server/Bartender
The Creole Cookery
02.2017 - 04.2019
Private Event Server/Bartender
Brennan's
01.2015 - 11.2016
Associate of Arts - Liberal Arts And General Studies
MGCCC - Jefferson Davis Campus
05.2001 -