Kendall Hughes
Home Treasures Linens
Katy,Texas
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation:
Katy, TexasOpen to relocation:
YesImportant To Me
Company CulturePaid time off401k matchHealthcare benefitsSummary
Senior operations manager with 24+ years of expertise in optimizing workflows and enhancing customer relations. Directed cross-functional teams through digital transformation initiatives while managing high-value retail accounts. Committed to process improvement and product development, ensuring service excellence and strategic growth across various channels.
24
Years of experience
Work History
Operations Manager
18 Years 1 Month- Strengthened strategic relationships with four nationally recognized retailers - Wayfair, Ethan Allen, Bloomingdale's, and Neiman Marcus - facilitating account growth and creating new revenue opportunities.
- Exercised authority over customer experience, resolving complex issues and establishing policies that safeguarded high-value relationships.
- Managed key retail and wholesale accounts from order placement through production and delivery, acting as central liaison among customers, sales, production, inventory, and leadership to ensure seamless operations.
- Develop customized luxury bedding and linen programs for interior designers, decorators, boutique hotels, and specialty accounts while overseeing specifications, order accuracy, quality control, and delivery coordination.
- Represent the business at industry trade shows and cultivate relationships with retailers, designers, hospitality clients, vendors, and prospective partners to broaden market exposure and commercial opportunities.
- Led a four-platform digital transformation spanning ERP, CRM, Shopify, and AI-enabled tools—evaluated solutions, directed implementation, trained employees, and integrated systems across departments.
- Identified operational gaps and implemented process improvements that enhanced communication, order accuracy, inventory visibility, and employee adoption.
- Operate as the senior leader directly under the owner, coordinating day-to-day execution across six business functions and translating company priorities into clear workflows, accountability, and service standards.
- Directed new product development and launches from concept through market introduction, aligning customer insight, trend research, merchandising, production requirements, inventory readiness, and cross-functional rollout..
Store Manager
6 Years 5 Months- Directed full store operations for more than six years, including sales performance, staffing, customer service, inventory, loss prevention, merchandising, and compliance with company standards.
- Led new-store openings from construction coordination through hiring, operational setup, merchandising, final walkthroughs, and grand-opening execution in partnership with contractors, vendors, and corporate teams.
- Diagnosed staffing, leadership, operational, merchandising, and customer-experience issues in underperforming stores; created action plans and coached teams toward stabilization.
- Recruited, trained, and developed managers and associates; designed programs to reinforce accountability, service, visual standards, inventory control, and operational performance.
- Led district visual merchandising across multiple locations, standardizing presentation, product placement, and brand execution to ensure consistency and improve customer experience.
- Balanced company standards with local market needs in merchandising strategies, enhancing visual execution and optimizing shopping experience.
- Reinforced accuracy and shrink awareness in inventory discipline and loss-prevention practices across store teams, fostering accountability and ownership of results.
- Partnered with contractors, corporate teams, vendors, and store leaders during buildouts to keep new locations organized, on schedule, and ready for opening.
Education
Business coursework
Skills
Customer relationship management
Client relations
New product development
Digital transformation
Systems implementation
Operations management
Process improvement
Workflow optimization
Strategic partnerships
Expense management
Complex issue resolution
Talent development
Effective communication
Interpersonal skills
Brand management
Timeline
Operations Manager
Home Treasures Linens
09.2008 - Current
Store Manager
Kirklands, Inc.
04.2002 - 09.2008
Lonestar College
Business coursework