Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendall Keep

Cortland

Summary

As a young girl I have always loved traveling but my favorite part was flying. There wasn’t a single part about flying that i wasn’t excited for. Waiting in the TSA line was exciting because I knew I was closer to getting on the plane. As I got older and closer to the age requirements my dreams started to feel more like a reality. My jobs have prepared me for the opportunity they have thought me so much, and made me who I am today. I am good with developed strong customer service and conflict resolution skills in fast-paced, high-pressure environment. Seeking to transition into new field where these skills are valuable. Dedicated to delivering exceptional service and ensuring positive experiences for all clients.

Overview

1
1
year of professional experience

Work History

Dental Assistant

Dental Arts Group
09.2024 - Current
  • Assisted with patient intake and managed appointment scheduling to enhance office efficiency.
  • Maintained sterilization protocols and ensured compliance with health regulations in clinical settings.
  • Supported dental procedures by preparing instruments and materials for optimal workflow.
  • Provided exceptional patient care, addressing concerns and ensuring comfort during visits.
  • Organized and maintained dental supplies inventory to streamline operations and reduce waste.
  • Collaborated with dental team members to ensure seamless communication and patient service delivery.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Client Service Representative

VCA Hospitals
06.2024 - 09.2024
  • Assisted clients with inquiries, ensuring timely and accurate responses to enhance satisfaction.
  • Managed appointment scheduling using VCA's internal systems, optimizing staff availability and client flow.
  • Provided support during client visits, addressing concerns and facilitating effective communication between clients and veterinary staff.
  • Maintained detailed records of client interactions, contributing to improved service continuity and follow-up processes.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Regents Degree -

Cortland High School
Cortland, NY
06.2023

Skills

  • Patient relations
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Organizational skills
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication
  • Organization and time management

Timeline

Dental Assistant

Dental Arts Group
09.2024 - Current

Client Service Representative

VCA Hospitals
06.2024 - 09.2024

Regents Degree -

Cortland High School

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