KENDALL KEITS

Salary: 41,297

Hours per week: 40

Grade level: 5

Richard Hairston, 910-907-9308, may contact

• Preforms full range of receptionist, record keeping, and miscellaneous clerical duties within the ambulatory setting.
• Coordinate and/or schedules patient appointments with other clinics or specialties
• Monitors and manages the Army Medicine Secure Messaging System (AMSMS) at the clinic/practice level.
• Responsible for the clerical duties inherent to the in processing (reception), care, and out processing (transition) of outpatients, families/caregivers and guests.
• Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.

• Maintain patient medical records and other information, including entry of patient data into EMR
• Provide excellent customer service when patients check in and out of the clinic
• Quickly answered a multi-line phone system and enthusiastically greeted callers
• Prepare bills and collect payments
• Routed incoming calls to the most qualified personnel and departments within the company
• Called insurance companies to obtain precertification and other benefits information on behalf of patients.

• Communicated with staff regularly to facilitate effective flow of information throughout company
• Coordinated with patients regarding follow up test results, medication refills and referrals
• Monitored comings and goings of residents, visitors and prospects
• Greeted guests in professional, friendly and hospitable manner
• Discussed and collected co-payments from clients for services being provided
• Demonstrated organization skills, accuracy and attention to detail
• Ran daily reports, identified any special requests and checked reports for accuracy
• Received cash, credit cards and comps in payment, obtaining proper approval and authorization
• Collected Co-Pays, entered payments and closed batch at end of day
• Established and maintained accurate patient records and record filing system
• Scheduled patient appointments, answers phones and schedulreferrals
• Verified insurance eligibility, charge entry, rebilling and Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.

• Followed standards for merchandising, stocking, rotating and storing all products
• Asked questions to determine caller's interests and needs
• Demonstrated strong understanding of product knowledge and quality standards
• Greeted customers, determine needs and ask questions
• Maintained clean sales floor and straightened and faced merchandise
• Issued receipts and processed refunds, credits or exchanges
• Maintained accurate and current customer account data with manual forms processing and digital information updates.

• Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel
• Maintained documentation of volunteer hours worked
• Created welcoming environment for soldiers by greeting and assisting, as well as quickly responding to soldiers and staff inquiries and needs
• Delivered top-notch administrative support to office staff, promoting excellence in office operations
• Conducted thorough research using diverse resources to assist soldiers and staff with routine and specific tasks.