KENDALL KOSZELAK
Fort Myers
Summary
Caring and adaptable professional with experience in healthcare, hospitality, and childcare, bringing a unique skill set to nursing. Working as a CNA, server, and nanny has strengthened my ability to communicate effectively, multitask, and stay calm under pressure. I’m passionate about providing compassionate, patient-centered care while working as part of a team to ensure the best outcomes. I thrive in fast-paced environments, build strong relationships with people from all backgrounds, and know how to balance multiple priorities while staying focused on what matters most. As a new grad nurse, I’m excited to keep learning, advocating for my patients, and growing in my career.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Matanzas on the Bay
12.2024 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Bartender/Server
GameTime
09.2023 - 01.2025
- Promptly, enthusiastically, and efficiently informing guests on game time and meal time deals, to ensure a positive overall experience
- Hand crafted cocktails made for guests at their request and serving them while enjoying the experience of GameTime
- In addition to bartending, and serving, I have the responsibility of providing service for private events ranging from individual birthday celebrations to corporate events
- While guest satisfaction comes first, cleanliness and organization and critical to success in my role at GameTime
Private Nanny
3 Children Under 3
09.2021 - 01.2025
- Fostered strong relationships with parents through open and consistent communication about their child's development and needs.
- Created a positive and nurturing environment to promote children's social and emotional growth.
- Set clear behavioral expectations and established boundaries to cultivate a respectful and structured home atmosphere.
- Provided consistent, compassionate care to support children's emotional well-being.
- Engaged with children using age-appropriate communication to encourage understanding and build meaningful relationships.
- Ensured a safe and hazard-free environment by conducting regular safety checks and maintaining cleanliness.
- Tailored caregiving approaches to meet the unique needs of each child, offering personalized support and guidance.
Nursing Assistant
Lehigh Health & Rehab Center
01.2022 - 01.2023
- Total care for patient experience, physical rehabilitation care, medical surgical care, and long term care.
- Working alongside RN's and prioritizing patient safety and needs allowed for intellectual growth and witnessing nursing skills, first hand.
- Assisted with daily living activities, ambulation, and primarily patient connection and support.
- Documented care actions by completing records and logs in medical software system.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Observed or examined patients to detect symptoms that required further medical attention
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
Server
Good Guys Pizza
05.2017 - 06.2020
- Front of house for popular local pizza restaurant
- Responsibilities range from making pizza, operating grill, to serving customers and assisting with To-Go orders
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Professional Nanny
College Sitters & Nannies
06.2018 - 03.2020
- Cared for sick children when necessary, administering medication according to parental guidelines while maintaining a comforting presence during recovery periods.
- Collaborated with parents on developmental milestones, sharing observations and discussing strategies for continued progress.
- Managed challenging behavior effectively by implementing positive discipline techniques tailored to each child''s temperament.
- Taught children everyday skills and language.
- Provided high-quality childcare services for families through a reputable nanny agency, ensuring a safe, nurturing, and structured environment.
- Adapted to various family dynamics, meeting the unique needs of children of different ages and developmental stages.
Private Nanny
Private- 7 and 9 Year Old Girls With Disabilities
02.2018 - 03.2020
- Managed challenging behaviors using positive reinforcement strategies, de-escalation techniques, and redirection when necessary.
- Implemented structured routines and individualized care plans to create a stable, predictable environment.
- Utilized therapeutic techniques such as sensory integration activities, visual schedules, and verbal communication to enhance development.
Education
Associate of Science - Nursing
Florida Southwestern State College
Fort Myers, FL05-2025
High School Diploma -
Buffalo Academy of The Sacred Heart
Buffalo, NY05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Compassion and empathy
- HIPAA compliance
- Basic life support
- Compassionate communication
- Complex Problem-solving
- Clinical documentation
- Critical thinking
- Team collaboration
Current Status
currently enrolled
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
Timeline
Server
Matanzas on the Bay
12.2024 - Current
Bartender/Server
GameTime
09.2023 - 01.2025
Nursing Assistant
Lehigh Health & Rehab Center
01.2022 - 01.2023
Private Nanny
3 Children Under 3
09.2021 - 01.2025
Professional Nanny
College Sitters & Nannies
06.2018 - 03.2020
Private Nanny
Private- 7 and 9 Year Old Girls With Disabilities
02.2018 - 03.2020
Server
Good Guys Pizza
05.2017 - 06.2020
Associate of Science - Nursing
Florida Southwestern State College
High School Diploma -
Buffalo Academy of The Sacred Heart
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