Kendall McKinley

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Answered main incoming support lines for all ODMP kiosks during events to provide accurate & timely information to parkers.

• Greeted visitors with a warm and professional demeanor
• Actively engaged in reception and admission tasks including selling tickets, creating reservations, and managing documentation records
• Answered and directed phone calls using a multi-line phone system
• Provided excellent customer service by addressing inquiries and resolving issues promptly
• Maintained a clean and organized lobby area.
• Maintained relationships with customers to maximize sales opportunities.
• Trained and mentored junior staff on customer service strategies and techniques.

The Grog Shop Venue, Cleveland OH

• Presented multiple concept developments for musical artists varying in different genres;
• Sought client approval by submitting various ideation focused on illustration, design, and hand-lettering.

Rock and Roll Hall of Fame, Cleveland OH

• Designed and presented eye-catching headliner poster for the 2021 Hall of Fame inductees;
• Incorporated unique typography, color, and composition to highlight all 13 inductees and display at Venue.

Collaborated with Case Western University, Cloud Co, TNT NBA All Stars, Cleveland Magazine, and The Cleveland History Museum; all for education purposes.