Kendall Norum
Lapeer
Summary
I am an organized, dependable, and motivated professional with experience managing multiple responsibilities in fast-paced environments while maintaining strong attention to detail and professionalism. I take pride in my ability to communicate effectively, remain adaptable under pressure, and contribute positively within team-oriented settings. My background in customer service has strengthened my interpersonal skills, conflict resolution abilities, and commitment to creating supportive and respectful environments for both clients and colleagues.
Known for my strong work ethic, empathy, and problem-solving skills, I consistently strive to approach challenges with integrity, patience, and accountability. I value continuous growth both personally and professionally and am committed to expanding my knowledge and skill set through further education and experience. With a background in Psychology and a passion for helping others, I look forward to pursuing opportunities that allow me to make meaningful contributions while continuing to develop as a professional.
Overview
6
6
years of professional experience
Work History
Clinical Administrative Coordinator
Awaken Healing Collective
Royal Oak, MI
03.2026 - Current
- Coordinated patient scheduling and intake processes to enhance operational efficiency.
- Managed electronic health records system to ensure accurate data entry and compliance.
- Developed training materials for staff onboarding, improving knowledge retention and process adherence.
- Implemented workflow optimizations that reduced administrative bottlenecks and improved service delivery.
- Ensured compliance with HIPAA regulations through diligent record keeping and strict adherence to confidentiality guidelines.
- Established a welcoming atmosphere for patients through friendly interactions and timely response to inquiries or concerns.
- Coordinated referrals for specialized treatments or diagnostic tests, expediting care delivery for patients in need of additional support services.
Special Services Associate
The Home Depot
Flint, MI
03.2023 - Current
- Ensured compliance with all relevant regulations and guidelines related to the provision of special services.
- Identified opportunities for streamlining processes related to the delivery of specific types of special services.
- Demonstrated strong organizational skills in planning and executing special services projects.
- Utilized effective problem-solving techniques to address challenging situations relating to special services operations.
- Managed a team of staff members responsible for providing specialized assistance to customers requiring extra care or attention.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Collaborated effectively with colleagues across different departments to coordinate special services initiatives.
- Provided excellent customer service and support to clients, while managing multiple tasks efficiently.
- Facilitated communication between customers, staff members, and other stakeholders involved in the provision of special services.
- Developed innovative strategies for improving quality control processes within the department.
- Performed periodic reviews of existing policies and procedures governing the provision of special services.
- Maintained accurate records of all client interactions and transactions associated with the provision of special services.
- Organized regular meetings with key personnel in order to discuss current challenges and develop solutions.
Mortgage Loan Officer
loanDepot
Southfield, MI
06.2021 - 12.2022
- Reviewed financial documents including tax returns, bank statements, pay stubs and other applicable documents to verify accuracy of information provided by the borrower.
- Developed and maintained relationships with customers, real estate agents, title companies, appraisers and other industry professionals to ensure successful loan closings.
- Managed pipeline of loans from pre-qualification through closing while ensuring high levels of customer service were met throughout the entire process.
- Built relationships with real estate agents, businesses, and other referral sources.
- Handled customer complaints and took appropriate action to resolve them.
- Updated credit and loan files.
- Ensured that were complete and accurate according to policy.
- Maintained and reviewed account records, updating them according to status changes.
- Maintained a working knowledge of current industry trends, regulations and compliance standards.
- Prepared weekly, monthly, and quarterly reports of loan activity.
Sales Associate
The Home Depot
Lapeer, MI
09.2020 - 06.2021
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Utilized active listening techniques to identify customer needs and provided appropriate solutions.
- Used product knowledge for handling objections.
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices.
- Prepared sales slips and sales contracts.
- Maintained records related to sales.
Education
Bachelor of Science (B.S.) - Psychology
University of Michigan-Flint
Flint, MI, US05-2025
Skills
- Goal Oriented
- Strong Written & Verbal Skills
- Emotional Intelligence
- Teamwork and Collaboration
- Adaptability & Flexibility
- Strong Integrity & Work Ethic
- Active Listening & Learning
- Interpersonal Skills
- Building Strong Relationships
- Customer Service Experience
- Appointment Scheduling Experience
- Friendly & Energetic
- Positive Customer Engagement
- Professionalism
- Empathetic & Compassionate
- Time Management & Multitasking
- Clinical documentation
- ICD-10 coding
- Telephone customer support
Timeline
Clinical Administrative Coordinator
Awaken Healing Collective
03.2026 - Current
Special Services Associate
The Home Depot
03.2023 - Current
Mortgage Loan Officer
loanDepot
06.2021 - 12.2022
Sales Associate
The Home Depot
09.2020 - 06.2021
Bachelor of Science (B.S.) - Psychology
University of Michigan-Flint