Kendall Rooker
Gun Barrel City,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Escrow Officer
East Texas Title Company
07.2016 - 05.2023
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answer phones promptly and direct incoming calls to correct parties.
- Compile information from files and research to satisfy information requests.
- Confirm appointments, communicate with clients, and update client records.
- Respond to inquiries from callers seeking information.
- Develop and maintain relationships with customers, lenders and other third parties.
- Set up escrow transactions, process deposits and mail out forms and preliminary title reports for review.
- Manage real estate closing process in compliance with applicable standards and legal requirements.
- Prepare documents for closing, handle complete disbursement, record legal documents associated with files and follow up of escrow transactions.
- Follow-up on status of releases, policies, and return of recorded documents.
Secretary
Bella Maison Carpet Cleaning And Restoration
08.2015 - 03.2016
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed filing system, entered data and completed other clerical tasks.
Hostess/Trainer
Cracker Barrel
08.2014 - 07.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Delivered pick-up and curbside orders to guests.
- Answered phone calls to take orders, give information and document reservations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Relayed guest comments or suggestions to manager on duty for further action.
Education
High School Diploma -
Mabank High School
Mabank, TX05.2014
Skills
- Escrow Management
- Clerical Support
- Microsoft Office
- Microsoft Word
- Closing Process Coordination
- Funds Disbursement
- Effective Customer Communication
- Invoice Preparation
- Notary Public Certification
Certification
- Licensed Escrow Officer - 2017-2023
- Notary Public of Texas - 2017-2024
Timeline
Escrow Officer
East Texas Title Company
07.2016 - 05.2023
Secretary
Bella Maison Carpet Cleaning And Restoration
08.2015 - 03.2016
Hostess/Trainer
Cracker Barrel
08.2014 - 07.2015
High School Diploma -
Mabank High School
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