Kendall Rooker
Customer Care Representative
Peoria,AZ
Summary
Successful Customer Service Representative with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Farmers
08.2023 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Representative
Americor Funding
02.2023 - 08.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Implemented and developed customer service training processes.
Childcare Provider
N/a
12.2020 - 05.2022
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Responded to inquiries from parents and guardians.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Implemented daily routines and activities to stimulate and engage children.
Reporter
Times Media Group
08.2020 - 12.2020
- Utilized SEO principles to optimize content for search engine rankings.
- Increased online engagement by incorporating multimedia elements such as photos, videos, and infographics into articles.
- Built strong relationships with sources to gain access to exclusive information.
- Participated in community events as a representative of the publication, fostering positive relationships between the news outlet and its audience members.
Social Media Intern
Cronkite News
05.2020 - 08.2020
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Increased brand awareness and followers through comprehensive social media campaign management.
- Maintained up-to-date knowledge of emerging social media tools, trends, or algorithms changes to continuously refine strategies for maximum effectiveness.
- Assisted in the creation of editorial calendars to streamline content planning and organization.
Recreation Leader
City Of Peoria, Arizona
08.2018 - 03.2020
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Developed positive and productive relationships with kids, parents and staff.
- Coordinated volunteer recruitment efforts for events and programs, building a strong network of community support for department initiatives.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
Education
Bachelor of Arts - Sports Journalism
Arizona State University
Phoenix, AZ 05.2001 -
Skills
- Task Prioritization
- Effective Communication
- Medical terminology knowledge
- Microsoft Office
- Customer service orientation
- Team building
- Calm and Professional Under Pressure
- Problem-solving abilities
- Salesforce CRM
Timeline
Customer Care Representative
Farmers
08.2023 - Current
Customer Service Representative
Americor Funding
02.2023 - 08.2023
Childcare Provider
N/a
12.2020 - 05.2022
Reporter
Times Media Group
08.2020 - 12.2020
Social Media Intern
Cronkite News
05.2020 - 08.2020
Recreation Leader
City Of Peoria, Arizona
08.2018 - 03.2020
Bachelor of Arts - Sports Journalism
Arizona State University
05.2001 -
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