Kendall Setts-Erickson
Crystal,MN
Summary
Dynamic leader with extensive experience at Costco, adept in staff management and customer service. Excelled in enhancing team productivity and customer satisfaction through innovative training programs and efficient workflow optimization. Skilled in inventory control and employee motivation, achieving significant improvements in operational efficiency and team cohesion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor of Major Sales
Costco
12.2023 - Current
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Supervisor of PM Produce
Costco
12.2022 - 12.2023
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Supervisor of the Food Court
Costco
12.2022 - 12.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front End Supervisor
Costco
12.2020 - 12.2021
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Trained newly hired sales team in upselling techniques.
Supervisor of Night Merchandising
Costco
12.2018 - 12.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Associates In Liberal Arts W/ Emphasis In Science - Liberal Arts
Anoka-Ramsey Community College
Anoka06.2017
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Inventory control
- Staff development
- Staff discipline
- Team building
- Processes and procedures
- Relationship building
- Inventory oversight
Certification
Forklift certification as well as food safety.
Timeline
Supervisor of Major Sales
Costco
12.2023 - Current
Supervisor of PM Produce
Costco
12.2022 - 12.2023
Supervisor of the Food Court
Costco
12.2022 - 12.2023
Front End Supervisor
Costco
12.2020 - 12.2021
Supervisor of Night Merchandising
Costco
12.2018 - 12.2020
Forklift certification as well as food safety.
Associates In Liberal Arts W/ Emphasis In Science - Liberal Arts
Anoka-Ramsey Community College
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