Kendall Vilchis
Winnsboro,TX
Overview
11
11
years of professional experience
Work History
Preschool teacher
Little Blessings 2
01.2018 - Current
- Responsibilities: Care for children
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
Customer Service Representative
Omni Interactions
09.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Lowe's
04.2021 - 06.2021
- Most Recent:
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Aviation Operations Specialist
Army Reserve
01.2015 - 01.2017
- Assisted in the planning and execution of complex aviation missions, contributing to successful outcomes.
- Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
- Supported operations by managing professional communications, tracking data and managing records.
- Compiled data and prepared aviation operations and aviation safety reports.
Education
Other - Child Development Advocate - Child’s care
01.2019
Highschool Diploma - undefined
01.2016
Skills
- Active listening
- Communication
- Customer service
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Time management
Timeline
Customer Service Representative
Omni Interactions
09.2022 - 02.2024
Customer Service Cashier
Lowe's
04.2021 - 06.2021
Preschool teacher
Little Blessings 2
01.2018 - Current
Aviation Operations Specialist
Army Reserve
01.2015 - 01.2017
Other - Child Development Advocate - Child’s care
Highschool Diploma - undefined
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