Kendall Wheeler
Monroe
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
Work History
Scheduling Coordinator
Ember Management
Lake Stevens
05.2023 - Current
- Managed communication between patients and orthodontic staff for scheduling needs.
- Assisted in training new staff on scheduling procedures and systems.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
Paraeducator, Special Education
Snohomish School District
Snohomish
01.2022 - 05.2023
- Offered students personalized educational, behavioral and emotional support.
- Served as classroom aide to teachers and worked one-on-one with special needs students
- Monitored students' progress in skill and personal behavioral development and reported on findings to teachers and parents.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
Dental Assistant
Ember Management
Lake Stevens
11.2019 - 01.2022
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Documented patient records with procedures performed and added notes taken to charts.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Educated patients on treatment procedures and post-procedure home care.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Orthodontic Assistant
Ember Management
Lake Stevens
02.2018 - 11.2019
- Made impressions of teeth for mouth guards and other oral fixtures.
- Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
- Kept track of treatment information in patient records.
- Updated patient records with new data and treatment information.
- Fitted patients with various orthodontic devices, including appliance, braces and retainers and evaluated progress at every checkup.
- Scheduled cleanings and dental appointments for patients using appointment software.
Receptionist
Clearview Nursey & Stone
Snohomish
01.2017 - 02.2018
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Hostess
Hops N Drops
Snohomish
11.2016 - 01.2017
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Swim Instructor
Aquatic Center
Snohomish
08.2015 - 11.2016
- Encouraged students to build confidence in and out of water by making swimming fun.
- Assessed swimming skill levels for each student and placed accordingly depending on results.
- Recognized danger and reacted calmly to mitigate risk.
- Supervised class participants and enforced safety rules and regulations to prevent injury.
- Recommended appropriate level classes to swimmers based on needs and preferences.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Coached and encouraged participants during exercises and routines.
Education
High School Diploma -
Snohomish High School
Snohomish, WASkills
- Effective Communication
- Organization and Efficiency
- Reliable and Punctual
- Positive Attitude and Energetic
- Kind and trustworthy
- Team Player
- Confidence and Drive
Timeline
Scheduling Coordinator
Ember Management
05.2023 - Current
Paraeducator, Special Education
Snohomish School District
01.2022 - 05.2023
Dental Assistant
Ember Management
11.2019 - 01.2022
Orthodontic Assistant
Ember Management
02.2018 - 11.2019
Receptionist
Clearview Nursey & Stone
01.2017 - 02.2018
Hostess
Hops N Drops
11.2016 - 01.2017
Swim Instructor
Aquatic Center
08.2015 - 11.2016
High School Diploma -
Snohomish High School