Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Committees
Timeline
Generic
Kendall Lynn Gazzo

Kendall Lynn Gazzo

King Of Prussia,PA

Summary

Accomplished Program Manager with a proven track record at Step By Step, Inc., enhancing service delivery for individuals with intellectual disabilities and mental health diagnoses. Expert in regulations compliance and client advocacy. I significantly improved program performance through strategic adjustments and robust team training. Skilled in both written communication and attention to detail, I consistently exceeded operational goals and standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Program Manager of Residential Services

Step By Step, Inc.
04.2024 - Current
  • Consistent monitoring and evaluation of service delivery to those with intellectual disabilities.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
  • Identified program obstacles and communicated possible impacts to the team.
  • Attended psychiatric appointments, physicals, as well as other specialists to coordinate care and meet the standards of state regulations.

Program Manager of Intake

Step By Step, Inc.
05.2022 - Current
  • Networked and established relationships with other community providers.
  • On-call responsibilities to support psychiatric rehabilitation
  • Identified program obstacles and communicated possible impacts to the team.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Active involvement with 70-100 referrals and addresses inquiries about services.
  • Completed census logs for billing purposes.
  • Participated in Lehigh County Mental Illness Substance Abuse (MISA) meetings to develop intervention strategies and action plans for the re-entry of incarcerated individuals.

Intake Counselor

Step By Step, Inc.
05.2021 - 05.2022
  • Assessed psychiatric records and completed Biopsychosocial reports.
  • Established community services needed for successful community living.
  • Conducted interviews and reported the level of care needed within the community to avoid re-hospitalization or re-incarceration.
  • Established plans for community programming and reporting to group home staff.

Teacher's Assistant

Lehigh Children's Academy
11.2020 - 04.2021
  • Supported student learning objectives through personalized and small-group assistance.
  • Observed and redirected behaviors of children experiencing difficulty managing the stress of classroom curriculum.
  • Facilitated activity planning for each classroom demographic.
  • Practiced Crisis Intervention and implemented responsive plans.
  • Worked with age groups three through 12, throughout seven classrooms.

Mental Health Technician

KidsPeace
02.2018 - 06.2020
  • Planned and facilitated psychoeducational groups, assisted with clinical groups, and was often shift lead.
  • Performed crisis intervention with the priority of verbal de-escalation to ensure safety.
  • Engaged in Safe Crisis Management (SCM) restraints to ensure safety when necessary, then documented incident reports.
  • Documented behaviors and reported to clinical teams.
  • Structured shift with a focus of maintaining safety within the unit while supporting other staff on how to address behavioral concerns and mandatory documentation.
  • Built positive relationships with residents, their families, and staff while maintaining healthy professional boundaries.

Education

Master of Public Policy - Nonprofit Management

Temple University
Philadelphia, PA
05.2026

Bachelor of Fine Arts - Printmaking And A Minor in Psychology

Kutztown University of Pennsylvania
Kutztown, PA
05.2018

Skills

  • Site Inspections
  • Client Advocacy
  • Training and mentoring
  • Written and verbal communication
  • Regulations and compliance
  • Attention to Detail

Accomplishments

June 2020 - November 2020

Completed 2/3 of the Appalachian Trail

Certification

  • Critical Incident Stress Management - Mar 2024
  • Question, Persuade, Refer. - Feb 2024
  • Handle with Care Trainer - Sep 2021 until Aug 2024
  • Wellness Recovery Action Plan (WRAP) - Jun 2023
  • CPR and First Aid - Feb 2018 and current
  • Trauma Principals, Lakeside Global Learning - Jan 2022 until Mar 2023
  • Safe Crisis Management (SCM) - Feb 2018 through Feb 2021
  • Valley Against Sex Trafficking (VAST) - Aug 2018 until Oct 2018

Committees

  • Trauma-Informed, Resilience-Oriented, Equity-Focused (TRE) - Jul 2022 through Jan 2024
  • CORE TRE Team - Apr 2023 through Jan 2024
  • Safety Committee - Mar 2023 through Jan 2024
  • Safety Committee - May 2021 through May 2022

Timeline

Program Manager of Residential Services

Step By Step, Inc.
04.2024 - Current

Program Manager of Intake

Step By Step, Inc.
05.2022 - Current

Intake Counselor

Step By Step, Inc.
05.2021 - 05.2022

Teacher's Assistant

Lehigh Children's Academy
11.2020 - 04.2021

Mental Health Technician

KidsPeace
02.2018 - 06.2020

Master of Public Policy - Nonprofit Management

Temple University

Bachelor of Fine Arts - Printmaking And A Minor in Psychology

Kutztown University of Pennsylvania

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Kendall Lynn Gazzo