Kendall Lynn Gazzo
King Of Prussia,PA
Summary
Accomplished Program Manager with a proven track record at Step By Step, Inc., enhancing service delivery for individuals with intellectual disabilities and mental health diagnoses. Expert in regulations compliance and client advocacy. I significantly improved program performance through strategic adjustments and robust team training. Skilled in both written communication and attention to detail, I consistently exceeded operational goals and standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Manager of Residential Services
Step By Step, Inc.
Philadelphia, United States
04.2024 - Current
- Consistent monitoring and evaluation of service delivery to those with intellectual disabilities.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
- Identified program obstacles and communicated possible impacts to the team.
- Attended psychiatric appointments, physicals, as well as other specialists to coordinate care and meet the standards of state regulations.
Program Manager of Intake
Step By Step, Inc.
Lehigh Valley, PA
05.2022 - Current
- Networked and established relationships with other community providers.
- On-call responsibilities to support psychiatric rehabilitation
- Identified program obstacles and communicated possible impacts to the team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Active involvement with 70-100 referrals and addresses inquiries about services.
- Completed census logs for billing purposes.
- Participated in Lehigh County Mental Illness Substance Abuse (MISA) meetings to develop intervention strategies and action plans for the re-entry of incarcerated individuals.
Intake Counselor
Step By Step, Inc.
Lehigh Valley, PA
05.2021 - 05.2022
- Assessed psychiatric records and completed Biopsychosocial reports.
- Established community services needed for successful community living.
- Conducted interviews and reported the level of care needed within the community to avoid re-hospitalization or re-incarceration.
- Established plans for community programming and reporting to group home staff.
Teacher's Assistant
Lehigh Children's Academy
Allentown, PA
11.2020 - 04.2021
- Supported student learning objectives through personalized and small-group assistance.
- Observed and redirected behaviors of children experiencing difficulty managing the stress of classroom curriculum.
- Facilitated activity planning for each classroom demographic.
- Practiced Crisis Intervention and implemented responsive plans.
- Worked with age groups three through 12, throughout seven classrooms.
Mental Health Technician
KidsPeace
Orefield, Pa
02.2018 - 06.2020
- Planned and facilitated psychoeducational groups, assisted with clinical groups, and was often shift lead.
- Performed crisis intervention with the priority of verbal de-escalation to ensure safety.
- Engaged in Safe Crisis Management (SCM) restraints to ensure safety when necessary, then documented incident reports.
- Documented behaviors and reported to clinical teams.
- Structured shift with a focus of maintaining safety within the unit while supporting other staff on how to address behavioral concerns and mandatory documentation.
- Built positive relationships with residents, their families, and staff while maintaining healthy professional boundaries.
Education
Master of Public Policy - Nonprofit Management
Temple University
Philadelphia, PA05.2026
Bachelor of Fine Arts - Printmaking And A Minor in Psychology
Kutztown University of Pennsylvania
Kutztown, PA05.2018
Skills
- Site Inspections
- Client Advocacy
- Training and mentoring
- Written and verbal communication
- Regulations and compliance
- Attention to Detail
Accomplishments
June 2020 - November 2020
Completed 2/3 of the Appalachian Trail
Certification
- Critical Incident Stress Management - Mar 2024
- Question, Persuade, Refer. - Feb 2024
- Handle with Care Trainer - Sep 2021 until Aug 2024
- Wellness Recovery Action Plan (WRAP) - Jun 2023
- CPR and First Aid - Feb 2018 and current
- Trauma Principals, Lakeside Global Learning - Jan 2022 until Mar 2023
- Safe Crisis Management (SCM) - Feb 2018 through Feb 2021
- Valley Against Sex Trafficking (VAST) - Aug 2018 until Oct 2018
Committees
- Trauma-Informed, Resilience-Oriented, Equity-Focused (TRE) - Jul 2022 through Jan 2024
- CORE TRE Team - Apr 2023 through Jan 2024
- Safety Committee - Mar 2023 through Jan 2024
- Safety Committee - May 2021 through May 2022
Timeline
Program Manager of Residential Services
Step By Step, Inc.
04.2024 - Current
Program Manager of Intake
Step By Step, Inc.
05.2022 - Current
Intake Counselor
Step By Step, Inc.
05.2021 - 05.2022
Teacher's Assistant
Lehigh Children's Academy
11.2020 - 04.2021
Mental Health Technician
KidsPeace
02.2018 - 06.2020
Master of Public Policy - Nonprofit Management
Temple University
Bachelor of Fine Arts - Printmaking And A Minor in Psychology
Kutztown University of Pennsylvania