Kendarius Taylor
Memphis,TN
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Compass Group Management
, TN
11.2020 - Current
- Contacted customers about potential service upgrades, new services and account changes.
- Oversaw warranty counseling process to manage expense controls.
- Updated databases with new and modified customer data.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Strengthened customer retention by offering discount options.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
High School Diploma -
Covington High School
Covington, TN05-2016
Skills
- Complaint resolution
- Account updating
- Scheduling
- Retail store support
- Computer proficiency
- Administrative support
- Microsoft Excel
- Task prioritization
- Route management
- Support case resolution
- System implementation
- Staff education and training
- Microsoft Office Suite
- Product knowledge
- Customer RMA management
- Inbound and outbound calling
- Shipping procedures
- Medical terminology
- Proofreading
- Member account management
- Microsoft outlook
- Promotional support
Timeline
Customer Service Representative
Compass Group Management
11.2020 - Current
High School Diploma -
Covington High School