KENDAURIS THOMPSON
Summary
Forward-thinking IT professional, who is highly motivated and productive in team environments as well as independently. Proven customer service abilities; developing a solid rapport; gaining an understanding of needs and meeting their needs. Employing strong leadership techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success, and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Press Operator
Cirtec Medical
01.2024 - Current
- Operated various types of presses and equipment used in the production of medical devices.
- Monitored production output to ensure products meet quality standards and specifications.
- Set up and prepare machines for production runs according to production schedules.
- Troubleshot equipment malfunctions and perform adjustments as needed to maintain production flow.
- Adapted to changes in production schedules or job assignments as needed to support business priorities.
- Participated in continuous improvement initiatives aimed at enhancing productivity, quality, and safety.
Customer Service Associate/Cashier
Publix
02.2017 - 10.2023
- Operated computer software systems for data entry, written communication, and cash.
- Gained knowledge in accounting confidential procedures including accounts payable/receivable, credit card authorizations, account balance accrual and deposits.
- Highly skilled in cash register operations, and calculating the price of items that customers buy.
- Exceeded management's expectations by signing up customers for store rewards programs and store gift cards.
- Answered customers' questions and gave information regarding the business procedures and policies in an exact and customer-friendly way.
- Worked closely with other departments to maintain effective communication.
Education
Information Technology Systems Administrator -
MyComputerCareer
05.2022
Skills
- File Systems & Active Directory
- Encryption Implementation
- Microsoft Office Suite/O365
- Multi Factor Remote Authentication
- Computer Diagnostics and Repair
- Java Scripting & HTML Programming
- Customer Service & Support
- Troubleshoot Network Connectivity Issues
- Telecommunications Infrastructure
- Installations, Service, & Updates
- VMWare, Virtual PC
- Python & C
- Machine Operation
- Quality Control
- Production Monitoring
- Press troubleshooting
Technology Summary
Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System, and Intrusion Detection System, Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors, Microsoft Firewalls, identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing
Timeline
Press Operator
Cirtec Medical
01.2024 - Current
Customer Service Associate/Cashier
Publix
02.2017 - 10.2023
Information Technology Systems Administrator -
MyComputerCareer
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