Kendel Ridley
Tucker,GA
Summary
Versatile and dependable professional with experience in healthcare, customer service, and leadership roles. Skilled in clinical support, operations, and delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Clinical Assistant
Summit Spine & Joint Center
10.2023 - Current
- Provided compassionate, high-quality service to patients throughout their visits
- Managed front-desk operations, including check-in/out, insurance verification, and appointment scheduling
- Collected and recorded vital signs and prepared patients for exams and procedures
- Removed IVs and safely transferred patients per clinical protocols
- Maintained accurate, HIPAA-compliant EHR documentation
- Delivered post-procedure education to support care continuity and patient compliance
Assistant Manager
Caliber Car Wash
08.2023 - 11.2023
- Trained and supervised team members to uphold high service standards
- Handled customer concerns and resolved issues professionally
- Exceeded sales goals through upselling and membership promotion
- Managed cash handling, register reconciliation, and accurate financial reporting
Valet Attendant
Hennessy Ford Lincoln Atlanta
05.2023 - 10.2023
- Delivered prompt, professional valet service and supported guests in a high-volume dealership
- Maintained accurate logs, key inventory, and ticket tracking for efficient operations
Assistant Manager
DEFY
10.2021 - 02.2023
- Oversaw daily operations to ensure a safe and engaging environment for guests and staff
- Managed front-line team members, including training, scheduling, and performance evaluations
- Responded to on-site emergencies, coordinating with management and safety teams
Assistant General Manager (AGM)
LA Fitness
08.2021 - 10.2021
- Led facility tours, conducted follow-up calls, and consistently exceeded membership sales goals
- Trained and mentored new staff to uphold company standards and service excellence
Assistant Manager
Planet Fitness
02.2020 - 08.2021
- Supervised daily operations of the club to ensure a safe, clean, and welcoming environment for members and staff
- Assisted in hiring, training, and evaluating front desk staff and team members to maintain high performance and customer service standards
- Handled member issues, billing inquiries, and conflict resolution professionally and efficiently
Education
High School Diploma -
05-2018
Skills
- Time Management
- Adaptability
- Patient Care & Safety
- Staff Training & Coaching
- Operational Efficiency
- Delegation & Shift Management
- Strong Communication
- Team Collaboration
- Upselling & Sales
Timeline
Clinical Assistant - Summit Spine & Joint Center
10.2023 - Current
Assistant Manager - Caliber Car Wash
08.2023 - 11.2023
Valet Attendant - Hennessy Ford Lincoln Atlanta
05.2023 - 10.2023
Assistant Manager - DEFY
10.2021 - 02.2023
Assistant General Manager (AGM) - LA Fitness
08.2021 - 10.2021
Assistant Manager - Planet Fitness
02.2020 - 08.2021
Lakeside High School - High School Diploma,
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