Summary
Overview
Work History
Education
Skills
Timeline
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Kenderick Cohea

New Orleans,LA

Summary

Results-driven professional with 10 + years of extensive experience in front desk operations and customer service. Skilled in training and developing staff, resolving conflicts, and improving operational efficiency. Committed to fostering exceptional guest experiences and driving team performance.

Overview

13
13
years of professional experience

Work History

Front Desk Supervisor

Hilton Garden Inn Hotel
New Orleans, Louisiana
01.2022 - Current
  • Resolved guest complaints promptly, enhancing overall guest satisfaction.
  • Managed front desk operations, ensuring efficient guest check-in processes.
  • Trained front desk agents and guided customer service best practices.
  • Coordinated staff shift scheduling, ensuring adequate coverage during peak times.

Customer Service Representative

Doubletree By Hilton Hotel
New Orleans, Louisiana
12.2018 - 01.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Housekeeping Supervisor

Q&C HOTEL
New Orleans, Louisiana
02.2014 - 01.2018
  • Scheduled and coordinated housekeeping staff shifts for optimal coverage.
  • Implemented new cleaning protocols to enhance efficiency and effectiveness.
  • Resolved guest complaints regarding housekeeping services promptly and professionally.
  • Trained and mentored staff on best practices for room sanitation and safety.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.

Education

High School Diploma -

John McDonough Sr. High
New Orleans, LA
05-1998

Some College (No Degree) - Hospitality Management

Delgado Community College
New Orleans, LA

Skills

  • Reservation management
  • Customer relationship management
  • Operational efficiency
  • Team leadership
  • Staff training
  • Complaint resolution
  • Conflict resolution
  • Problem solving

Timeline

Front Desk Supervisor

Hilton Garden Inn Hotel
01.2022 - Current

Customer Service Representative

Doubletree By Hilton Hotel
12.2018 - 01.2022

Housekeeping Supervisor

Q&C HOTEL
02.2014 - 01.2018

High School Diploma -

John McDonough Sr. High

Some College (No Degree) - Hospitality Management

Delgado Community College
Kenderick Cohea