Kendine Bryan
Stone Mountain,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
IBEX Global
Kingston, Jamaica
08.2022 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Kingston Technical High School
Kingston, Jamaica08-2021
Skills
- Customer Service
- Microsoft Words
- Microsoft PowerPoint
- Administrative Support
Languages
English
Professional
Timeline
Customer Service Representative
IBEX Global
08.2022 - 11.2023
High School Diploma -
Kingston Technical High School
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