Kendle Kilgore
Summary
Back Office Lead Medical Assistant at Spinal Performance.| CBP Clinic: Hands-on experience in patient care, including muscle re-education, therapeutic exercises, and postural therapy, while managing medical office operations and healthcare administration. Worked one-on-one with the doctor to implement individualized care plans and coordinate clinical workflows to ensure efficiency and compliance. Skilled in patient education, encouragement, and confidence-building, fostering a positive, and supportive treatment environment. Demonstrated ability to oversee team performance, streamline operations, and collaborate effectively with patients, families, and healthcare professionals. Recognized for empathy, adaptability, and enhancing patient satisfaction, with a commitment to continuous learning as a pre-PA student in public health.
Overview
5
5
years of professional experience
Work History
Back Office Lead Medical Assistant
Spinal Performace
Tustin, California
04.2024 - Current
- Managed patient scheduling and appointment coordination for efficient office workflow.
- Trained and mentored new staff on office procedures and patient care protocols.
- Provided hands-on patient treatment, including CBP postural therapy, and supervised therapeutic exercises.
- Led back-office clinical operations while ensuring accurate and consistent patient care.
- Served as the primary point of communication between patients and the doctor.
- Digitized X-rays and supported care plan implementation.
Physical Therapy Aide
Advantage Physical Therapy
Laguna Hills, California
04.2021 - 04.2024
- Maintained patients' progress against goals by tracking performance and consulting with the physical therapist on adjustment strategies.
- Supported patients with safely practicing exercises and functional activities, prescribed by medical personnel.
- Helped individuals get to and from treatment areas with standing support and wheelchairs.
- Enhanced treatment outcomes using proactive patient education on at-home exercises.
- Kept physical therapy treatment spaces ready for patients with clean equipment, organized spaces, and well-stocked supplies.
- Handled payments, answered telephone calls, and scheduled follow-up visits.
- Kept up with strict infection prevention standards by consistently cleaning and sanitizing between each patient.
- Managed therapeutic exercises and massage, targeted heat, and ultrasonic treatments.
Education
Public Health - Pre-PA
Orange Coast College
Costa Mesa, CA8 2024
Bachelor of Science - Public Health
The University of Montana
Missoula, MT01-2027
Skills
- Patient education
- Muscle re-education
- Treatment implementation
- Equipment maintenance
- Patient confidence building
- Appointment management
- Range of motion evaluation
- Patient support services
- Dependability
- Relationship management
- Leadership skills
- Effective communication
References
References available upon request.
Timeline
Back Office Lead Medical Assistant
Spinal Performace
04.2024 - Current
Physical Therapy Aide
Advantage Physical Therapy
04.2021 - 04.2024
Public Health - Pre-PA
Orange Coast College
Bachelor of Science - Public Health
The University of Montana