Rosaura Sanchez
Victor Valley Family Clinic
VICTORVILLE,CA
1
Language
6
years of professional experience
Experienced Back Office Lead Medical Assistant skilled in patient scheduling, electronic health records management, and compassionate caregiving. Proven ability to enhance office efficiency while maintaining a strong focus on compliance and patient satisfaction.
Work History
Back Office Lead Medical Assistant
1 Year 8 Months- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Coordinated patient scheduling to optimize workflow and reduce wait times.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted in maintaining inventory of medical supplies, streamlining ordering processes.
- Documented patient information in EMR and prepared paperwork for medical staff.
Dental Front Office Receptionist
6 Months- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated communication between dental staff and patients to enhance care delivery.
- Ensured compliance with health regulations and maintained a clean, organized reception area.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Helped patients complete necessary medical forms and documentation.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Improved efficiency of document storage systems with careful organization of digital files according to practice-specific guidelines.
Dental Receptionist
11 Months- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Optimized office workflow and reduced administrative errors by introducing more efficient a document management system.
- Contributed to positive a positive workplace environment by collaborating closely with dental professionals and office staff.
- Facilitated smoother a billing process by accurately verifying insurance coverage and processing claims.
- Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
- Streamlined patient check-in and check-out processes, minimizing delays and enhancing the overall experience.
- Reduced administrative costs by negotiating with suppliers for better rates on office and dental supplies.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Managed office bookkeeping with insurance billing and patient payments.
Mail Sorter
8 Months- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Maintained a clean and organized work environment for optimal sorting efficiency.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Maximized productivity by efficiently managing workflow during peak hours or periods of high volume activity.
- Evaluated mail trays to determine proper placement.
- Contributed to a reduction in lost or misplaced mail through diligent tracking and record-keeping procedures.
- Enhanced mail sorting efficiency by implementing automated sorting systems.
- Reduced delivery errors by accurately categorizing and labeling outgoing mail.
- Ensured compliance with postal regulations by inspecting parcels and packages for proper labeling and postage requirements.
Sales Associate
3 Months- Managed cash register operations and processed transactions efficiently.
- Handled inventory management and restocked merchandise as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Education
Associate of Science - Criminal Justice
MEDICAL ASSISTING - Nursing
- Dean's List 2024
- Honor Roll 2024
- 3.89 GPA
Skills
Health records management
Patient scheduling
Clinical documentation
Patient engagement
Team collaboration
Medical coding
Patient advocacy
Office administration
Problem-solving
Patient care coordination
Reliable team player
Compassionate caregiver
Languages
Spanish
Full Professional
Timeline
Back Office Lead Medical Assistant
Victor Valley Family Clinic
04.2024 - 12.2025Read More
Dental Front Office Receptionist
Apple Valley Dental Care
02.2023 - 08.2023Read More
Dental Receptionist
Childrens Choice Pediatric Dental Care
09.2021 - 08.2022Read More
Sales Associate
Macys Department Store
10.2019 - 01.2020Read More
Mail Sorter
Metro Air Services
09.2019 - 05.2020Read More
San Joaquin Valley College
MEDICAL ASSISTING from Nursing
Read More
Victor Valley College
Associate of Science from Criminal Justice
Read More