Kendon Ross
Detroit,MI
Summary
Analytical, organized and detail-oriented customer relations rep with 6 years expertise and experience in the full spectrum of revenue growth of paint investments. Collaborative team player with cost-containment strategies and a track record of delivering the highest quality strategic solutions to resolve challenges and propel business growth. Leveraged my expertise to facilitate the sale of paint to insurance companies, aiding in the reversal of damages and fees within real estate investments while combatting insurance fraud claims in my role as a pharmacy technician.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy tech
MEIJER
01.2023 - Current
- Processed and verified insurance claims and authorizations with meticulous attention to detail, ensuring accuracy and compliance with legal requirements
- Educated clients on insurance policies, claims procedures, and potential legal implications, promoting transparency and client understanding
- Documented all interactions and communications related to insurance claims, creating a comprehensive record for reference and compliance purposes
- Adhered to legal and regulatory standards in insurance claim processing, maintaining a high level of integrity and professionalism.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Customer Relations Representative
THE HOME DEPOT
01.2016 - Current
- Working in a mid-sized paint department consulting with customers on paint and coating product selection, offering expert advice on color coordination, product features, and application techniques
- Achieved a remarkable 20% revenue growth, surpassing sales targets by generating $7.2 million within the paint department in just two months.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Bachelor of Science - Exercise Physiology
Michigan State University
Lansing, MI06.2025
Associate of Science - Kinesiotherapy
WAYNE COUNTY COMMUNITY COLLEGE
01.2023
Skills
- Claims Processing
- Documentation and inventory management
- Customer service
- Microsoft Proficient
- Conflict resolution
- Cost-containment
- Exceptional communication
- Dispute resolution
- Market analysis
- Attention to detail
- Insurance Billing
- Insurance Verification
- Drug Utilization Review
- Team Collaboration
Accomplishments
- Facilitated the implementation of a new drug inventory system.
- Resolved product issue through consumer testing.
- Collaborated with team of 6 in the development of real estate fraud prevention for the Metro Detroit area, surpassing a $30 million dollar revenue saved.
Certification
- CPhT - Certified Pharmacy Technician - April 2023
Languages
English
Native or Bilingual
Timeline
Pharmacy tech
MEIJER
01.2023 - Current
Customer Relations Representative
THE HOME DEPOT
01.2016 - Current
Bachelor of Science - Exercise Physiology
Michigan State University
Associate of Science - Kinesiotherapy
WAYNE COUNTY COMMUNITY COLLEGE
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