Kendra Allen
San Francisco,CA
Summary
Client-focused professional with 10+ years of experience in customer service, case management, and administrative support. Skilled in managing client relationships, coordinating services, maintaining accurate records, and delivering high-quality service in fast-paced environments. Adaptable and detail-oriented, with a strong ability to communicate effectively, solve problems, and support both clients and team operations.
Overview
10
10
years of professional experience
Work History
Hybrid Rapid Rehousing Case Manager
Five Keys
San Francisco, CA
06.2022 - 01.2026
- Provided trauma-informed case management to both transitional-aged youth and adults, including those exiting incarceration or experiencing homelessness.
- Designed individualized service plans addressing housing, education, mental health, and employment goals.
- Supported clients in securing and maintaining permanent housing through rapid rehousing and supportive housing programs
- Coordinated referrals to mental health, substance use treatment, medical care, employment, and public benefits
- Conducted regular home visits and wellness checks to ensure housing retention and client safety
- Maintained accurate, timely documentation in the ONE System (HMIS) to meet program compliance and reporting standards
- Facilitated crisis intervention and de-escalation to support clients experiencing acute challenges
- Advocated for clients with landlords, service providers, and partner agencies to remove barriers to housing
Asset Management Administrator
Bridge Housing
Oakland, CA
12.2020 - 04.2022
- Served as primary point of contact for accounting projects within an affordable housing program, ensuring accuracy and compliance with organizational and regulatory standards.
- Prepared and submitted initial and annual reporting for welfare exemption applications, meeting all deadlines.
- Managed and processed lease adjustments and tenant ledgers for Section 8 rent changes.
- Supported Section 8 contract renewals by coordinating required documentation and ensuring timely completion.
- Maintained and updated management and partnership agreements to reflect program and regulatory requirements.
- Developed and maintained budget templates in Excel to streamline financial planning and reporting processes.
HR Benefits Coordinator
Kaiser Permanente
Alameda, CA
12.2018 - 12.2019
- Supported the operational oversight of benefits administration for over 25,000 employees, ensuring services were delivered accurately, timely, and in compliance with regulatory standards.
- Collaborated with cross-functional teams and external vendors to ensure quality service delivery and smooth coordination of benefits, including medical, dental, vision, and 401(k).
- Developed and implemented systems for pre-audit preparation, strengthening internal quality assurance and improving organizational readiness for audits and compliance reviews.
- Maintained comprehensive documentation and financial records related to employee benefits, aligning with internal audit standards and resolving discrepancies.
- Provided data-driven insights and recommendations to leadership around policy updates, enrollment trends, and service improvement strategies.
- Delivered high-touch support for employees with complex benefit issues, demonstrating emotional intelligence and a trauma-informed communication approach
Personal Banker
Wells Fargo
Daly City, CA
08.2015 - 03.2018
- Provided client-centered financial services to a diverse customer base, building trust and long-term relationships
- Assessed client needs and recommended appropriate financial products and solutions to support stability and financial wellness
- Educated clients on budgeting, credit building, and financial responsibility
- Resolved complex client concerns with professionalism, strong communication, and problem-solving skills
- Managed sensitive client information with a high level of accuracy and attention to detail
- Consistently met performance goals while maintaining a high standard of customer service
Education
High School Diploma -
Wallenberg High School
San Francisco, CA06.2012
Skills
- Customer service & Client Relations
- Conflict Resolution & Problem-Solving
- Professional Verbal & Written Communication
- Appointment Scheduling & Calendar Management
- Data entry & recordkeeping
- Multitasking & Time Management
- Microsoft Office / Google Workspace
- Attention to Detail
- Relationship Building
Timeline
Hybrid Rapid Rehousing Case Manager
Five Keys
06.2022 - 01.2026
Asset Management Administrator
Bridge Housing
12.2020 - 04.2022
HR Benefits Coordinator
Kaiser Permanente
12.2018 - 12.2019
Personal Banker
Wells Fargo
08.2015 - 03.2018
High School Diploma -
Wallenberg High School