KENDRA ALLEN
Brandon,MS
Summary
Customer-focused team member who brings strong time management, multitasking, and attention to detail to restaurant operations. Supports daily service through accurate order fulfillment, register reconciliation, shift coordination, and coaching, helping teams stay organized, efficient, and ready to serve customers well.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Certified Shift Manager
McDonald's
Elko, NV
02.2026 - 10.2026
- Monitored order accuracy, drive-thru pace, and front counter service during busy periods, achieving McDonald's key performance goals for speed of service.
- Handled cash counts, drawer balancing, and register reconciliation during McDonald's shifts.
- Enforced food safety, cleanliness, and sanitation procedures throughout McDonald's restaurant.
- Implemented new processes or procedures that improved operational efficiency.
- Performed daily inspections of equipment ensuring proper functioning at all times.
- Displayed promotional materials to attract customers and increase sales, contributing to growth in customer base.
- Updated all menus, informed employees and customers, the status updates when product was out or a machine was no longer in service
- Enhanced operations, boosted productivity, and guest service skills to promote positive experiences through employee training, coaching, and assignments on McDonald's standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Delegated tasks to team members to ensure optimal workflow during each shift.
- Monitored employee attendance, timekeeping, and breaks throughout the shift.
- Resolved customer complaints in a professional manner while maintaining company standards.
Digital Personal Shopper
Walmart
Elko, NV
11.2023 - Current
- Fulfills customer orders by reviewing orders; locating, preparing, and packaging merchandise
- Ensured accuracy of orders prior to pick up; made product substitutions; consulted with customers to resolve issues.
- Consistently met deadlines and quality goals for accuracy and timeliness
- Closing duties include: Transporting orders to designated areas, lay trays, charge handheld devices, and appropriately place canceled merchandise to appropriate store location for resell
GRAVEYARD CASHIER
Conoco-Tieton Food Mart
Yakima, WA
09.2017 - 03.2018
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Requested and carefully reviewed identification for alcohol, tobacco and other sales with age minimums.
- Maintained work area and kept cash drawer organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Restock and organize beverage coolers, merchandise, and self-served coffee station.
- Perform a wide range of duties involved with preparing and serving foods
NIGHT SHIFT TEAM LEADER
Dairy Queen Grill & Chill
Yakima, WA
05.2017 - 09.2017
- Dairy Queen-(509)248-2571. Starting wage: $11/HR, Ending wage: $11.50/HR
- A night shift team leader who delivered excellent customer service at a fast pace
- Kept updated of all new products monthly and weekly to promote
- Always positive working in a fast paced environment, and keeping a team motivated to give good customer service
- Fast learner and capable of memorizing more than 20 recipes for popular blizzard combinations
- During down times I would make famous blizzard cakes and treatzza pizzas' and decorate them creatively as well
- Restock and organize ice cream products in freezer and front counter
- Properly cleaned and sanitized all tables, and restrooms for customers, as well as keep a neat clean organized work area.
- Addressed customers' concerns and questions and handled complaints.
DELIVERY EXPERT
Dominos Pizza
Yakima, WA
02.2016 - 04.2017
- John Schuller (509)248-1000, Starting wage: $9/HR, Ending wage: $11/HR
- Self-motivating pizza delivery driver who worked for bonuses provided
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Answer multiple phone calls efficiently during peak hours while maintaining upselling bonus
- Promoted exemplary service to customers by keeping deliveries on time and undamaged.
- Assist with prepping food orders in a timely manner
- Closing shift duties was properly put away left over make-line food, clean and sanitize all dishes, counters, and floors.
- Safely and trustingly delivered end of the day till to bank.
WAITRESS
Stockman's and Casino
Elko, NV
11.2014 - 03.2015
- Stockman's restaurant (775)738-5141, Starting wage: $8.25 /HR, Ending wage: $8.25/HR
- Greet every customer with a positive, friendly attitude
- Politely seat customers while upselling and being informative about the new specials daily
- Ensured timely service by accurately taking and delivering orders
- Operate POS system with credit card, coupons, and room charge transactions
- Maintained cleanliness by sanitizing surfaces after each customer and at closing
- Properly and accurately count the cash register till at the end of the closing shift.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Some College (No Degree) - General Studies
Great Basin College
Elko, NVHigh School Diploma -
Elko High School
Elko, NV06-2010
Skills
- Customer Service
- Training and coaching
- Problem Solving
- Equipment troubleshooting
- Multitasking, Organizational Skills
- Time management
- Good Work Ethic
- Puntual,Reliable & Trustworthy
- Friendly, Positive, Patient Attitude
Certification
- TIPS On-Premise Alcohol Certificate, February 2024. Bar Card Issued: March 2024
References
- Tricia Stevens, Credit Card Services Manager, (775) 397-4675
- Katia Mendez, General Manager, (775) 389-0736
- Tabitha Escalanti-Stanley, (775) 299-8283
Timeline
Certified Shift Manager
McDonald's
02.2026 - 10.2026
Digital Personal Shopper
Walmart
11.2023 - Current
GRAVEYARD CASHIER
Conoco-Tieton Food Mart
09.2017 - 03.2018
NIGHT SHIFT TEAM LEADER
Dairy Queen Grill & Chill
05.2017 - 09.2017
DELIVERY EXPERT
Dominos Pizza
02.2016 - 04.2017
WAITRESS
Stockman's and Casino
11.2014 - 03.2015
Some College (No Degree) - General Studies
Great Basin College
High School Diploma -
Elko High School