Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Anthony

Newark,NJ

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

4
4
years of professional experience

Work History

Administrative Receptionist

Central parkway eye care
East Orange, New Jersey
04.2023 - Current
  • Greeted and assisted patients upon arrival at the eye care clinic.
  • Managed appointment scheduling and coordinated patient flow efficiently.
  • Answered phone calls and addressed inquiries regarding services offered.
  • Handled insurance verification and provided information on billing procedures.
  • Processed payments from customers using credit card terminals or cash registers.
  • Reviewed and processed authorization requests for various medical services.
  • Collaborated with insurance companies to verify coverage details.
  • Utilized electronic health record systems to track authorization workflows.
  • Verified insurance authorizations with payers via telephone or web-based systems.

Centralized Scheduler

East Orange General Hospital
East Orange, New Jersey
10.2021 - 02.2023
  • Coordinated appointment scheduling for various departments to optimize patient flow.
  • Managed daily schedules using electronic health record systems and scheduling software.
  • Communicated with patients to confirm appointments and address scheduling inquiries.
  • Collaborated with medical staff to prioritize urgent cases and adjust schedules accordingly.
  • Maintained accurate records of patient appointments and cancellations for reporting purposes.
  • Assisted in training new staff on scheduling protocols and system usage.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.
  • Reviewed incoming referrals from physicians and coordinated timely follow-up care visits for patients.
  • Collaborated with physicians, nurses and other clinical staff to ensure accurate patient scheduling.
  • Assisted patients with canceling and rescheduling appointments.
  • Followed up with patients and confirmed appointments.

Education

Associate of Science - Healthcare Management

Penn Foster College
Scottsdale, AZ
06.2025 - 07.2025

Christ Church High School
Georgetown, Guyana

Skills

  • Electronic health records
  • Insurance verification
  • Patient scheduling
  • Healthcare compliance
  • Customer service
  • Scheduling appointments
  • Prior authorization processing

Timeline

Associate of Science - Healthcare Management

Penn Foster College
06.2025 - 07.2025

Administrative Receptionist

Central parkway eye care
04.2023 - Current

Centralized Scheduler

East Orange General Hospital
10.2021 - 02.2023

Christ Church High School
Kendra Anthony