Kendra Anthony
Newark,NJ
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
5
5
years of professional experience
Work History
Administrative Receptionist
Central parkway eye care
East Orange, New Jersey
04.2023 - Current
- Greeted and assisted patients upon arrival at the eye care clinic.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Answered phone calls and addressed inquiries regarding services offered.
- Handled insurance verification and provided information on billing procedures.
- Processed payments from customers using credit card terminals or cash registers.
- Reviewed and processed authorization requests for various medical services.
- Collaborated with insurance companies to verify coverage details.
- Utilized electronic health record systems to track authorization workflows.
- Verified insurance authorizations with payers via telephone or web-based systems.
Centralized Scheduler
East Orange General Hospital
East Orange, New Jersey
10.2021 - 02.2023
- Coordinated appointment scheduling for various departments to optimize patient flow.
- Managed daily schedules using electronic health record systems and scheduling software.
- Communicated with patients to confirm appointments and address scheduling inquiries.
- Collaborated with medical staff to prioritize urgent cases and adjust schedules accordingly.
- Maintained accurate records of patient appointments and cancellations for reporting purposes.
- Assisted in training new staff on scheduling protocols and system usage.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Reviewed incoming referrals from physicians and coordinated timely follow-up care visits for patients.
- Collaborated with physicians, nurses and other clinical staff to ensure accurate patient scheduling.
- Assisted patients with canceling and rescheduling appointments.
- Followed up with patients and confirmed appointments.
HR Coordinator
East Orange General Hospital
East Orange, NJ
06.2020 - 10.2021
- Assisted HR Generalist and HR Business Partners in managing all leave-related processes, including medical, personal, FMLA, and parental leave inquiries.
- Supported the administration and tracking of employee leaves, ensuring compliance with federal and state laws.
- Completed and submitted state disability forms accurately and on time; acted as liaison between employees, managers, and external agencies.
- Maintained confidential employee records and updated leave data in HRIS systems.
- Responded to employee questions regarding leave policies and procedures, providing clear and timely communication.
Education
Associate of Science - Healthcare Management
Penn Foster College
Scottsdale, AZ07.2025
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Christ Church High School
GeorgetownSkills
- Electronic health records
- Insurance verification
- Patient scheduling
- Healthcare compliance
- Customer service
- Scheduling appointments
- Prior authorization processing
Timeline
Administrative Receptionist
Central parkway eye care
04.2023 - Current
Centralized Scheduler
East Orange General Hospital
10.2021 - 02.2023
HR Coordinator
East Orange General Hospital
06.2020 - 10.2021
Associate of Science - Healthcare Management
Penn Foster College
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Christ Church High School