Kendra Arnold
Murfreesboro,TN
Summary
Proven track record in enhancing customer experience at BJIT, leveraging exceptional problem-solving abilities and active listening skills. Expert in Microsoft Excel, significantly improved patient care coordination and billing accuracy. Achieved a notable increase in patient satisfaction and efficiency as a Caregiver and Work From Home Agent for Walgreen's Pharmacy.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
BJIT
05.2023 - Current
- Schedule appointments with the appropriate providers.
- Create medical charts for new patients and update charts for established patients.
- Verify Insurance and appointments for accuracy.
Caregiver
Accent Care Home Health
08.2022 - 04.2023
- Responsible for assisting patient with ambulation,and activities of daily living.
- Assisted with meals and performed minor housekeeping.
- Worked directly with the family to make sure effective and efficient care was given.
- Kept record of progresses and reported any issues.
Work From Home Agent
Walgreen's Pharmacy
06.2019 - 11.2021
- Refilling needed prescriptions, and send them out.
- Monitor patients profiles to prevent drug interactions or allergies.
- communicated with insurance companies for billing purposes.
Education
High School Diploma -
Memphis Academy Of Health Sciences High School
Memphis, TN05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Microsoft Outlook
Timeline
Customer Service Representative
BJIT
05.2023 - Current
Caregiver
Accent Care Home Health
08.2022 - 04.2023
Work From Home Agent
Walgreen's Pharmacy
06.2019 - 11.2021
High School Diploma -
Memphis Academy Of Health Sciences High School
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