Kendra Barnes
Evansville,IN
Summary
Professional worker with proven expertise in customer service and sales expertise. Excelled in payment processing and suggestive selling, driving up revenues and enhancing customer satisfaction. Skilled in clear communication and organizational ability, skilled at training and mentoring teams to exceed business goals. Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise in demanding environments. Strong history of exceptional service in multiple types of establishments.
Overview
12
12
years of professional experience
Work History
Bartender/Server/Trainer
Pistons/Chaser's
03.2015 - 08.2024
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided coaching and mentoring to employees.
Server
Hooters
05.2012 - 03.2015
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
CSR/Teller
Fifth Third Bank
06.2013 - 11.2014
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Business Administration
University of Southern Indiana
Evansville, INHigh School Diploma -
Boonville High School
Boonville, IN05.2012
Skills
- Payment Processing
- Suggestive Selling
- Basic accounting
- Organizational ability
- Clear and effective communication
- Sales expertise
- Cash Register Operation
- Engaging personality
- Customer Service
Timeline
Bartender/Server/Trainer
Pistons/Chaser's
03.2015 - 08.2024
CSR/Teller
Fifth Third Bank
06.2013 - 11.2014
Server
Hooters
05.2012 - 03.2015
Bachelor of Science - Business Administration
University of Southern Indiana
High School Diploma -
Boonville High School
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