Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kendra Beekil

Wonder Lake,IL

Summary

Dynamic professional with a proven track record in hospitality and customer service. Excelled in enhancing customer loyalty and satisfaction through exceptional service and effective team management. Skilled in event coordination and operational efficiency, demonstrating reliability and self-motivation. Achieved significant improvements in event attendance and customer service ratings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Graham Enterprises
10.2023 - 10.2024
  • Keyholder
  • Utilized POS system to handle customer cash and credit card transactions.
  • Stocking and Inventory
  • Opening and closing procedures
  • Developed and managed relationships with customers to increase customer loyalty.

Upscale Dining Server/Bartender

Ciao Baby!/Beelow's/Inovasi/Chocolate Sanctuary
05.2021 - 02.2024
  • Performed all duties associated with providing guests with an exceptional dining experience.
  • Managed challenging situations professionally, resolving any guest complaints or issues promptly.
  • Contributed to teamwork efforts in the restaurant, supporting both front-and back-of-house team members as needed.
  • Efficiently managed multiple tables simultaneously while consistently delivering superior customer service experiences.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

General Manager

Remember Charlotte's
11.2019 - 04.2021
  • Managed all aspects of daily operations, including inventory control, menu planning and pricing and vendor relations.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Ensured compliance with all health department regulations as well as company policies and procedures.

Bartender/Upscale Dining Server/Special Events Bartender

Inverness Golf Club/Hawthorn Woods Country Club
06.2018 - 11.2019
  • Provided private club members with attentive, personalized food and beverage service.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights and weekends.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Event Coordinator/Assistant Manager

VFW Post 4600
05.2016 - 04.2018
  • Brainstormed and implemented creative event concepts and themes.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Elevated client satisfaction, tailoring event themes and activities to match their vision and objectives.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Managed event logistics and operations.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
  • Bartended and/or served by special request or when staffing shortages required.

Education

Business Management/Accounting

Saddleback College/Univ. of California Irvine
Mission Viejo, CA/Irvine, CA

Skills

  • Customer focus
  • Reliability and punctuality
  • Self motivation
  • Professionalism
  • Hospitality and accommodation

Certification

  • Illinois BASSETT Card
  • Food Service and Sanitation Management Certification

Timeline

Customer Service Cashier

Graham Enterprises
10.2023 - 10.2024

Upscale Dining Server/Bartender

Ciao Baby!/Beelow's/Inovasi/Chocolate Sanctuary
05.2021 - 02.2024

General Manager

Remember Charlotte's
11.2019 - 04.2021

Bartender/Upscale Dining Server/Special Events Bartender

Inverness Golf Club/Hawthorn Woods Country Club
06.2018 - 11.2019

Event Coordinator/Assistant Manager

VFW Post 4600
05.2016 - 04.2018

Business Management/Accounting

Saddleback College/Univ. of California Irvine

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Kendra Beekil