Kendra Brinkley

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Conducted performance evaluations and provided constructive feedback to employees.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

• Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
• Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
• Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
• Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
• Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
• Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
• Performed routine inspections of loading equipment, ensuring its safe operation and reducing the risk of accidents or delays.

Provided customer service and contributed to daily business activities.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.