KENDRA BUCKINGHAM
Las Vegas,Nevada
Summary
Highly organized and detail-oriented professional with a strong background in housekeeping and hospitality management. Successfully supervising and coordinating housekeeping operations in fast-paced and demanding settings. Committed to delivering exceptional customer service and ensuring the creation of a safe, clean, and enjoyable environment for guests.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager
Onedia Sothern Cuisine /catering
Las Vegas, NV
04.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
HOUSEKEEPING SUPERVISOR
Rehabilitation Center
Las Vegas, Nevada
09.2019 - 08.2023
- Supervised employees in daily process of cleaning vacant and stay-over guest rooms
- Scheduled and organized daily cleaning tasks for housekeeping staff
- Inspected vacant and cleaned rooms to verify best possible presentation to guests.
CUSTOMER SERVICE CALL CENTER REPRESENTATIVE
Sitel
Las Vegas, Nevada
08.2016 - 09.2018
- Provided technical support to customers via phone, email, and chat.
Teachers Aid
Golden Wings Academy
Carson, CA
07.2003 - 09.2008
- Assisted teachers with supervision and care of group of Number children.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
Education
HIGH SCHOOL DIPLOMA -
Crenshaw high
Los Angeles, CASkills
- Enforcing Safety Protocols
- Food service
- Inventory Restocking
- Room Turnover
- Customer service
- Disability children
- Childcare
- Call center
- Computer knowledge
City
Nevada
State
NV
Zip
89081
Street
Las Vegas
Certification
CPR AED FIRST AID
Timeline
HOUSEKEEPING SUPERVISOR
Rehabilitation Center
09.2019 - 08.2023
Manager
Onedia Sothern Cuisine /catering
04.2018 - Current
CUSTOMER SERVICE CALL CENTER REPRESENTATIVE
Sitel
08.2016 - 09.2018
Teachers Aid
Golden Wings Academy
07.2003 - 09.2008
HIGH SCHOOL DIPLOMA -
Crenshaw high