Kendra Chriss

• I have been a CVT at the ASPCA Animal Poison Control Center on the Hotline for 10 years managing complex medical cases while maintaining customer service and quality assurance standards. Led team of direct reports for 5 years, coaching members to achieve individual and team success. Collaborated with APC teams to foster open communication and enhance inter- and intra-departmental relationships. Delivered presentations for 2 years at Parkland, participated in Rounds, and provided refresher training for new hires. I have participated in and hosted Fusion weeks for staff learning and engagement and have attended conferences in which we promote the APC.
• Provided emergency triage and guidance for poisoned animals, ensuring timely interventions.
• Educated pet owners on prevention and treatment of potential poisonings through clear communication.
• Collaborated with veterinarians to develop treatment plans for cases involving toxic exposure.

Trained veterinary students in primary care department, enhancing their practical skills and knowledge.

• Delivered high-quality veterinary services aligned with industry standards. Specific skills listed above.

Delivered high-quality veterinary services aligned with industry standards. Specific skills listed above.

• Delivered high-quality veterinary services aligned with industry standards. Specific skills listed above.
• Trained veterinary students in primary care department, enhancing their practical skills and knowledge.

• Provided customer service for insurance holders and new clients, assisting with estimates, updates, and policy inquiries.
• Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
• Processed insurance claims accurately, maintaining compliance with company policies and regulations.
• Provided training and mentorship to new team members, enhancing overall team performance.

• Trained veterinary students in primary care department, enhancing their practical skills and knowledge.