Kendra Cox
Wichita
Summary
Versatile and dedicated, with a track record of enhancing patient quality of life at Independant Living Resource Center and boosting customer satisfaction at Cox Communications. Expert in technical troubleshooting and compassionate care, adept at resolving complex issues and providing patient-focused support. Demonstrates a unique blend of empathy and technical proficiency, ensuring high-quality service in diverse settings.
Overview
8
8
years of professional experience
Work History
Home Health Caregiver
Independant Living Resource Center
02.2021 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Technical Support Representative
Cox Communications
09.2016 - 11.2017
- Provided assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
High School Diploma -
Sedgwick High School
Sedgwick05-2009
Skills
- Customer service
- Active listening
- Compassionate care
- Medication administration
- Wound care
- Patient transport
- Medication organization
- Technical troubleshooting
Timeline
Home Health Caregiver
Independant Living Resource Center
02.2021 - Current
Technical Support Representative
Cox Communications
09.2016 - 11.2017
High School Diploma -
Sedgwick High School
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