Kendra Dexter
Marietta,GA
Summary
Driven by a strong work ethic and exceptional customer service skills, I excelled in roles at Shoot Ya Shot Sports Bar and other venues, significantly enhancing guest experiences and sales through effective multitasking and guest engagement. My proficiency in cash handling and food sales promotion, coupled with a warm and friendly demeanor, consistently contributed to positive customer feedback and increased revenue.
Overview
5
5
years of professional experience
Work History
Server
Shoot Ya Shot Sports Bar
Rochester, NY
02.2024 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Bottle Girl
K's Hookah Deck & Lounge
05.2022 - 11.2023
- Increased sales with upselling techniques and recommendations of premium bottles or drink packages.
- Utilized effective communication skills to relay guest preferences or requests to bartenders and kitchen staff, ensuring a seamless service experience.
- Promoted special events or themed nights within the venue by engaging with customers during their visits or utilizing social media platforms.
- Answered customers' questions, recommended items, and recorded order information.
- Providing excellent customer service and ensuring a lively atmosphere.
- Provided hookah for guests
Bottle Girl / Server
Suite 4 Eleven
Wilmington, DE
10.2019 - 04.2021
- Promoting special events via social media
- Maintained a clean, organized, and inviting table area for an enjoyable guest experience.
- Provided exceptional customer service to high-profile clients, ensuring satisfaction and promoting positive word-of-mouth referrals.
- Enhanced customer experience by providing timely and efficient bottle service to VIP guests.
Education
High School Diploma -
Greece Olympia High School
Rochester, NY06.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Safe Food Handling
- Table Bussing
- Tableside Etiquette
- Food sales and promotion
- Reliable and Responsible
Timeline
Server
Shoot Ya Shot Sports Bar
02.2024 - 05.2024
Bottle Girl
K's Hookah Deck & Lounge
05.2022 - 11.2023
Bottle Girl / Server
Suite 4 Eleven
10.2019 - 04.2021
High School Diploma -
Greece Olympia High School