Tyiesha Mullins
Kannapolis,NC
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Dispatcher
HeartKey Logistic
Charlotte, NC
01.2024 - 04.2024
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Verified driver credentials prior to assigning them a route or task.
- Assigned drivers to appropriate routes based on customer needs.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Delivery Driver
HeartKey Logistic
CHARLOTTE, NC
01.2023 - 04.2024
- Stocking supplies such as forms, reports, and other documents in the vehicle at the beginning of each shift.
- Loading packages into the truck and ensuring they are secure for transport.
- Following all safety protocols while operating a motor vehicle during deliveries.
- Providing customer service by answering questions, handling complaints, and resolving issues related to delivery services.
- Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
- Package Delivery For Amazon
Food Team Leader
Starbucks, Target
CHARLOTTE, NC
11.2019 - 11.2022
- Led food preparation and ensured all safety standards were met.
- Monitored production schedules to meet customer demands in a timely manner.
- Held weekly team meetings to discuss department goals, objectives, and accomplishments.
- Conducted regular performance reviews for team members, providing feedback and coaching when necessary.
- Trained new staff members on proper food handling techniques.
- Set up, restocked and cleaned dining areas.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Stock Associate
Wal-Mart Supercenter
CHARLOTTE, NC
09.2018 - 08.2019
- Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .
- Participated in team meetings to discuss new initiatives or changes in procedures.
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Cleaned work area periodically including sweeping floors and dusting shelves.
- Adhered strictly to established loss prevention policies while monitoring store activity for suspicious individuals or activities.
- Verified that all price tags were correct before stocking merchandise on display areas.
- Identified damaged goods upon receipt of shipment and reported them accordingly for returns or exchange purposes.
- Stored returned items in designated area according to company policy.
Barista
Starbucks, HMSHost International
CHARLOTTE, NC
01.2016 - 07.2018
- Adhered to health department regulations concerning sanitation standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Ground beans for espresso shots according to individual customer specifications.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Education
High School Diploma -
West Mecklenburg High School
Charlotte, NC06-2015
Skills
- Team Oversight
- Scheduling
- Client Support
- Customer Complaint Resolution
- Client Service
- Sales Expertise
- Revenue Management
- Teambuilding
- Route Navigation
- Dispatch Coordination
- Database Management
- Work Order Management
- Data Entry
- Driver communication
- GPS Navigation
- Cargo Handling
- Quality Assurance
- Goods Transport
- Package scanning
- Order Verification
- Loading and unloading
- Time Management
- Local Delivery
- Retail Logistics
- Team motivation
- Employee Scheduling
- Waste Reduction
- Recipe creation
- Food Preparation
- Ordering Supplies
- Sanitation Standards
- Food presentation
- Inventory Control
- Food assembly
- Equipment Maintenance
Volunteer Experience
Tiny Touch of Love Inc., 2012, Charlotte, NC, Organizer, I currently volunteer at a non-profit organization called Tiny Touch of Love Inc., est. 2012, based in Charlotte NC. Our goal is to have a lasting positive impact on at-risk youth in our community, by offering counseling, trade training, mentoring etc. Since 2017, I have become the organizer for the non-profits annual ‘Back to School’ drive, where we provide back to school supplies and offer other services provided by the organization
References
- Melissa Evans-Norris R.N., 980.636.9505, Mentor
- L Brannon-Wilkins, 704.222.2965, laqueshabwilkins@gmail.com, Employer
- Cora Davis, 704-605-6284, Coworker
Timeline
Dispatcher
HeartKey Logistic
01.2024 - 04.2024
Delivery Driver
HeartKey Logistic
01.2023 - 04.2024
Food Team Leader
Starbucks, Target
11.2019 - 11.2022
Stock Associate
Wal-Mart Supercenter
09.2018 - 08.2019
Barista
Starbucks, HMSHost International
01.2016 - 07.2018
High School Diploma -
West Mecklenburg High School