Kendra Dock
Tampa,FL
Summary
Resourceful professional in financial services, known for high productivity and efficient task completion. Specialized in risk assessment, sales performance, and customer service. Excel using communication, problem-solving, and adaptability skills to achieve goals and meet client needs.
Overview
17
17
years of professional experience
Work History
Branch Manager II
Regions Bank
Oldsmar, Florida
03.2012 - Current
- Boost customer base, acquire new customers and identify needs to deliver relevant products
- Drive quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery
- Exceed sales goals educating staff and clients on bank products and services with every interaction.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Lead district’s Branch Manager Business Development program to boost employee skills
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Identified potential new customers and developed strategies for attracting them.
- Created financial management mechanisms to minimize financial risk to business.
- Provided advice on cash flow management, budgeting and investment options for businesses.
- Grew business banking relationships through proactive outreach.
- Identified opportunities for process improvement initiatives within the branch.
- Monitored financial performance of the branch on a monthly basis.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Co-Manager
Dots LLC
Tampa, FL
06.2011 - 03.2012
- Set schedules and delegated assignments based on team member
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Recommended optimal merchandise based on customer needs and desires
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Assistant Manager
Forever 21
Tampa, FL
07.2008 - 05.2011
- Restructured merchandising strategy to promote high value and products
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness
- Held each team member accountable for achieving brand and performance goals
- Taught junior employees how to meet operational and sales goals with proactive strategies.
Education
Associate of Arts -
Hillsborough Community College
Tampa,FL05.2008
Diploma -
Sickles High School
Tampa ,FL Skills
- Business Development
- Credit risk analysis
- Cross-selling products
- Banking regulations
- Customer service-focused
- Goal setting
- Relationship management
- Client relationship building
- Business Relationship Management
- Coaching and Mentoring
- Prioritizing and Planning
- Proactive and Focused
Accomplishments
- Increased household growth for 2024 1.5 % through implementation of strategic initiatives.
- Currently pacing 170% of business household goal.
- Top PE production in district for Branch Managers in 2024
- Achieved 125% of loan goal by coaching staff on 360 partnerships
Timeline
Branch Manager II
Regions Bank
03.2012 - Current
Co-Manager
Dots LLC
06.2011 - 03.2012
Assistant Manager
Forever 21
07.2008 - 05.2011
Associate of Arts -
Hillsborough Community College
Diploma -
Sickles High School