Kendra Duncantel
Alexandria,LA
Summary
My work background is based in Customer Service, I’ve worked for hospitals, loans offices, call centers to even working from home. I have over 10+ years of Customer Service experience with 6 being in call center and 3 is where I gained the work from home experience that I absolutely love. I have a passion for helping each person I connect with rather it be in person or over the phone.
Overview
16
16
years of professional experience
Work History
Loan Processor (CSR)
Check Into Cash
Alexandria, LA
02.2023 - 05.2024
- Assist customers with Payday Advances as well as Title loans, create money orders, send money transfers, maintain a balanced cash drawer daily. Make outbound collection calls to past due customers.
Customer Service Representative - Remote
Everise
Alexandria, LA
07.2020 - 08.2022
- Worked for Humana Pharmacy by assisting callers with prescription refills, processed over the counter orders for members over the phone as well as make new prescription orders for them.
Customer Service Representative - Remote
KForce (Maximus)
Alexandria, LA
05.2019 - 05.2020
- Provide callers with sites that offers the COVID 19 vaccination in their location
Clinical Assistant
Preventice Solutions
Houston, TX
06.2018 - 05.2019
- Assist patients with clear baseline (EKG) recordings for study with practice
- Inbound & Outbound calls.
Loan Processor
Duncan Finance
Alexandria, LA
05.2016 - 08.2017
- Assist customers with loan processing
- Approved/Denied loans, took payments as well as made daily cash disbursement
- Bank deposits, cleared checks in system
- Operated Fax & Copy machine.
Sales Associate/Cashier
Buckle
Alexandria, LA
08.2016 - 03.2017
- Assist customers with fittings & purchases
- Performed monetary transactions.
Assistant Manager
Security Finance
Alexandria, LA
05.2014 - 05.2016
- Assist customers with loan & insurance processing.
Sales Consultant
Sutherland Global Services
Alexandria, LA
06.2012 - 06.2014
- Call center employee
Server
Buffalo Wild Wings
Alexandria, LA
03.2013 - 05.2014
- Assist customers with menu options
- Took orders, worked POS system
- Served liquor & also worked as a Captain during my shifts.
Cashier
Burlington Coat Factory
Alexandria, LA
08.2008 - 05.2009
- Assist customers with purchases, maintained clean and neat cash register area as well as front of the store
- Performed monetary transactions.
Education
Diploma -
Peabody Magnet H. School
05.2009
Skills
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Typing speed very efficient
- Fax & Copy Machines (3 years)
- CRM
- VPN
- Customer Service Skills
- Scheduling
- Analysis skills
- Leadership
- Customer support
- Microsoft Outlook
- Communication skills
- Organizational skills
- Loan processing
- Outbound calling
- Phone etiquette
- Data entry
Timeline
Loan Processor (CSR)
Check Into Cash
02.2023 - 05.2024
Customer Service Representative - Remote
Everise
07.2020 - 08.2022
Customer Service Representative - Remote
KForce (Maximus)
05.2019 - 05.2020
Clinical Assistant
Preventice Solutions
06.2018 - 05.2019
Sales Associate/Cashier
Buckle
08.2016 - 03.2017
Loan Processor
Duncan Finance
05.2016 - 08.2017
Assistant Manager
Security Finance
05.2014 - 05.2016
Server
Buffalo Wild Wings
03.2013 - 05.2014
Sales Consultant
Sutherland Global Services
06.2012 - 06.2014
Cashier
Burlington Coat Factory
08.2008 - 05.2009
Diploma -
Peabody Magnet H. School