KENDRA DURRANCE
ALTOONA
Summary
Diligent universal banker with robust background in banking. Successfully managed diverse client portfolios and streamlined financial services to enhance customer satisfaction. Demonstrated proficiency in customer relationship management and cross-functional teamwork.
Overview
9
9
years of professional experience
Work History
UNIVERSAL BANKER
UNITED SOUTHERN BANK
03.2019 - 10.2024
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
MANAGER
ACE HARDWARE
03.2016 - 02.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
UMATILLA HIGH SCHOOL
UMATILLLA FL05-2013
Skills
- Branch operations
- Cash handling proficiency
- Deposit processing
- Investment strategies
- Teller experience
- Follow-up skills
- Money transfers
- Inbound customer calls
- Mobile banking support
- Exceptional customer service
Timeline
UNIVERSAL BANKER
UNITED SOUTHERN BANK
03.2019 - 10.2024
MANAGER
ACE HARDWARE
03.2016 - 02.2019
High School Diploma -
UMATILLA HIGH SCHOOL
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