Kendra Glumac
Pittsburgh,PA
Summary
Motivated salon manager offering strong work ethic and positive attitude. Highly effective in fast-paced work environments. Licensed in PA and over 13 years of experience in high-end day spas and salons.
Overview
24
24
years of professional experience
Work History
Salon Manager
Supercuts
10.2016 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Lead Bartender
Cupkas 2
02.2000 - 07.2013
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Waitress
Moonlite Cafe
08.2000 - 02.2006
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
Education
J.D. -
Empire Beauty School
Pittsburgh, PA05.2010
Skills
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Customer Needs Assessment
- Training staff
Timeline
Salon Manager
Supercuts
10.2016 - Current
Waitress
Moonlite Cafe
08.2000 - 02.2006
Lead Bartender
Cupkas 2
02.2000 - 07.2013
J.D. -
Empire Beauty School
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