Kendra Gorum
New Orleans,LA
Summary
Administrative professional with expertise in customer service and Microsoft Office. Proven ability to enhance communication and optimize front office operations for increased efficiency.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
City of New Orleans
New Orleans, Louisiana
08.2024 - Current
- Facilitated interdepartmental and external communication to enhance collaboration.
- Managed phone calls and emails, ensuring clear and efficient business correspondence.
- Welcomed visitors at reception, providing information and assistance., addressing inquiries and directing them to appropriate personnel.
- Responded promptly to public inquiries, providing accurate information about products and services.
- Created letters, memos, reports, emails, and presentations per management's request.
- Directed customer inquiries to relevant department personnel for resolution.
- Provided accurate answers to customer questions to enhance their understanding of offerings. regarding company offerings and services.
Front Office Manager
Homewood Suites New Orleans
New Orleans, Louisiana
01.2022 - 11.2024
- Supervised front office staff to consistently deliver high standards of customer service.
- Provided leadership to ensure front office team delivered exceptional customer service.
- Oversaw daily front office operations, including greeting guests and managing communications.
- Streamlined front desk operations and guest check-in, enhancing overall efficiency.
- Addressed guest inquiries and resolved issues promptly to ensure guest satisfaction.
- Maintained accurate records of guest information and transactions.
- Tracked inventory levels and placed supply orders.
- Performed administrative tasks such as filing, report preparation, and database updates.
311 Operator
Sewerage & Water Board of New Orleans
New Orleans, Louisiana
08.2018 - 02.2022
- Handled incoming calls about shipping status and logistics support, ensuring timely and accurate information delivery.
- Supported dispatchers by promptly addressing inquiries via phone and email, facilitating effective communication.
- Resolved driver concerns and issues promptly to ensure smooth operations.
- Redirected incoming calls to appropriate departments or personnel, improving response times and issue resolution.
- Monitored radio communications among drivers, supervisors, and dispatchers.
- Entered data into systems for accurate tracking of dispatched items.
Education
High School Diploma -
John F Kennedy Sr High School
New Orleans, LA05-2001
Skills
- Front office operations
- Customer service and support
- Administrative support
- Data entry and management
- Microsoft Office proficiency
- Outlook and Excel
- Time management
- Call management systems
- Phone call handling
- Communication skills
- Office management
- Supply chain management
Timeline
Administrative Assistant
City of New Orleans
08.2024 - Current
Front Office Manager
Homewood Suites New Orleans
01.2022 - 11.2024
311 Operator
Sewerage & Water Board of New Orleans
08.2018 - 02.2022
High School Diploma -
John F Kennedy Sr High School