Kendra Hardenbrook
Santa Barbara,CA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Punctual and honest worker with solid background in customer service. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
2
2
years of professional experience
Work History
Cashier and Inventory Pricing
Orchard Nursery
04.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Price holiday items (including ornaments, decor, and treats).
- Assist customers with nursery, manager, or customer service help.
- Sort holiday items and transport backstock.
Team Member
Jamba Juice
08.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
Education
Bachelor of Arts - Communications
University of California, Santa Barbara
Santa Barbara, CA06.2025
No Degree - Communications
Diablo Valley College
Pleasant Hill, CA05.2023
High School Diploma -
Miramonte High School
Orinda, CA05.2021
Skills
- Coaching and Mentoring
- Coin and Currency Counting
- Verbal and Written Communication
- Process Transactions
- Loyalty Program Promotion
- Issue Resolution
- Customer Transactions
- Cashier Oversight
- Checks Validation
- Conflict Resolution
- Refunds and Exchanges
- Adaptable and Flexible
- Customer Service Excellence
- Feedback Acceptance
- Refund Handling
- Cash Register Systems
- Credit and Cash Transactions
Timeline
Cashier and Inventory Pricing
Orchard Nursery
04.2022 - Current
Team Member
Jamba Juice
08.2021 - 04.2022
Bachelor of Arts - Communications
University of California, Santa Barbara
No Degree - Communications
Diablo Valley College
High School Diploma -
Miramonte High School
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