Kendra Hart
San Diego,CA
Summary
Accomplished National Education Manager renowned for driving sales excellence and operational efficiency. Demonstrating exceptional project management and effective cross-functional collaboration, I led the most successful national account launch in company history. Skilled in strategic business development and consultative selling, I spearheaded education initiatives transforming sales approach to achieve milestone growth in key markets. Expert in clinical and behavior change education, I have a proven track record enhancing sales team performance and building strong relationships with top accounts and key opinion leaders.
Overview
26
26
years of professional experience
Work History
National Education Manager
Jan Marini Skin Research
01.2019 - Current
- Member of senior leadership team at Jan Marini Skin Research, top 10 professionally dispensed premier skincare brand.
- Manage and lead sales team new hire onboarding and on-going education, external/internal clinical study program, and technical support team.
- Develop and coach 55 Account Development Managers and 5 Regional Sales Managers to achieve sales excellence.
- Partner across all teams including, R&D, marketing, and sales to identify areas of opportunity and efficiency to meet learning objectives.
- Design and teach activity based curriculum with the goal of behavior change both in-person and virtually with large and small groups.
- Primary point of contact for product and customer knowledge, skin response/adverse event, patient outcomes, and clinical expertise.
- Led onboarding and training to support sales team expansion and bifurcation initiatives successfully doubling our sales team and specializing sales role by vertical with an outcome of exceeding annual sales goals.
- Created operational process and launch of internal consumer education system to support 3x increase of e-commerce business during pandemic.
- Developed and managed education launch plans for top 3 national account business partners, one of which launched into 1,200 individual locations - the most successful launch in JMSR history.
- Designed and implemented consultative selling process, converting from features and benefits selling, to achieve company milestone growth in medical presence.
- Developed curriculum and led national and regional sales meetings and KOL seminars.
Corporate Trainer
Jan Marini Skin Research
04.2012 - 01.2019
- Nominated by senior leadership as KOL and national account liaison, winning the company's first and most profitable national account, resulting in a 43% YOY increase in annual revenue.
- Increased sales performance from less than 20% sales team achieving quota to 84% achieving or exceeding quota.
- Coached to consultative selling and needs assessment to design business plans maximizing profitability by implementing daily sell-through, moving away from promotion/sale incidental selling.
- Instrumental to new product launches; strategically created instruction videos, manuals and developed launch curriculum.
- Demonstrated engaging and entertaining presentations to maintain attention and improve impact of new hire training and national seminars.
- Conducted evaluations and observed sales team performance to identify areas of needed improvement.
- Created and facilitated sales team development plans in collaboration with Regional Sales Managers.
- Provided competitive landscape to include brands and consumer trends, highlighting key sales opportunities.
Aesthetic Business Manager & Regional Sales Train
Allergan Medical
08.2008 - 04.2012
- Proven sales excellence: Presidents Club, Emerging Leader, and Award of Excellence Winner.
- Business development selling advanced aesthetic products to medical professionals including Dermatologist and Plastic Surgeons.
- Honored with Regional Sales Trainer role teaching new hires and coaching underperforming sales professionals to excellence.
- Facilitated national sales meeting and regional sales seminars.
Sales Consultant & National Skincare Educator
Glo SKIN BEAUTY
06.2005 - 08.2008
- Proven sales excellence: Presidents Club and Rookie of the Year Winner.
- Business development selling specialty skincare products to physicians and medical spas.
- Honored with National Skincare Educator role facilitating national and international training seminars teaching key accounts and international distributors.
Lead Training Specialist
Symedex LLC
01.2004 - 01.2005
- Medical device expert and business consultant for national and international accounts representing IPL, laser, and ultrasound.
- Facilitated seminars, tradeshows, and conferences teaching device technology and integration plans.
Medical Aesthetician
Recapture Skin
01.2001 - 01.2004
- Specialized in problematic skin conditions.
- Performed advanced services such as chemical peels, microdermabrasion and laser.
- Designed customized treatment plans to achieve client's skincare goals.
Social Worker & ESL Teacher
Pillsbury United Communities
01.1999 - 01.2001
- Empowered newly arrived families to graduate from the Minnesota Family Investment Plan by securing employment.
Education
Bachelor of Science - Social Science
University of Minnesota
Minneapolis, MN06-1999
Skills
- Team Leadership
- Strategic Business Development
- Gap Identification
- Strength Builder
- Project Management
- Interactive Learning
- Targeted Problem Resolution
- Operational Efficiency Improvement
- Cross-functional Collaboration
- Engaging Presentation Skills
- Clinical Education
- Sales Performance Coaching
- Consultative Selling
- Medical Aesthetic Industry Expert
Accomplishments
Presidents Club
Crystal Club
Emerging Leader Honors
Advisory Board
Leadership Council
Timeline
National Education Manager
Jan Marini Skin Research
01.2019 - Current
Corporate Trainer
Jan Marini Skin Research
04.2012 - 01.2019
Aesthetic Business Manager & Regional Sales Train
Allergan Medical
08.2008 - 04.2012
Sales Consultant & National Skincare Educator
Glo SKIN BEAUTY
06.2005 - 08.2008
Lead Training Specialist
Symedex LLC
01.2004 - 01.2005
Medical Aesthetician
Recapture Skin
01.2001 - 01.2004
Social Worker & ESL Teacher
Pillsbury United Communities
01.1999 - 01.2001
Bachelor of Science - Social Science
University of Minnesota
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