Kendra Haynes
Coldwater,MS
Summary
A highly motivated professional with a verifiable record of accomplishment spanning four years. Highly creative, recognized as a results-oriented and solution-focused individual. I have 15+ years of Management experience, multisite experience, above average when it comes to communicating with customers and co-workers both verbally in writing. Analyzing and optimizing the sales and billing performance of the products and services. Knowledge of basic computer skills, I have worked extensively with MRI, LMS, AS 400, Yardi, AppFolio, AI, Microsoft-Excel, Word, Powerpoint, Reporting, Access, ADP, Payday, IBM Systems 34, QuickBooks. Areas of strength include: Accounts Payable/Receivable, Medical Office, Personnel Accounting Clerk, Problem Collections Communication Skills, Administrative Assistant, Customer service, team building, problem solving, data entry, and financial analysis.
Overview
20
20
years of professional experience
1
1
Certification
Work History
OPS Support Assistant II
Entergy
Tunica-Marks, MS
12.2025 - Current
- Provided administrative support to ensure efficient operations within departments.
- Assisted in troubleshooting technical issues related to customer service systems.
- Coordinated communication between team members and management to facilitate project completion.
- Streamlined documentation processes, enhancing information retrieval and accuracy.
- Mentored junior staff, fostering skill development and knowledge sharing.
- Led initiatives to improve customer satisfaction metrics through process enhancements.
- Evaluated existing workflows, identifying areas for operational improvements and efficiency gains.
Property Manager
Beztak Managements
Robinsonville, MS
01.2024 - 10.2025
- Collecting rent for over 148 units and other property fees from tenants and individual owners
- Ability to assist the Regional manager, and fill in when needed
- Strong computer skills, knowledge of the company and tenants
- Responsibility of traveling to multiple properties handling daily operations
- Manage daily operation of the leasing team
- Provide tours of apartments and community to potential residents
- Assist in hiring, training, and supervising community assistants
- Ensure the leasing team is focused and highly productive in an effort to meet or exceed goal
- Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
- Advertising vacant properties and hiring a leasing agent to find tenants as needed
- Inspecting properties and arranging for repairs and new materials as required
- Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate
- Investigating and resolving property complaints and rental violations
Property Manager
Corsair Management LLC
Robinsonville, MS
08.2021 - 12.2023
- Collecting rent for over 250 units and other property fees from tenants and individual owners
- Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs
- Reporting the property’s financial status, occupancy and expiring leases to property owners
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Conducted regular property inspections, identifying areas for improvement and initiating corrective actions.
- Developed and implemented maintenance schedules to enhance property performance and tenant satisfaction.
Professional Tax Preparer
S&C Solutions
Hernando, MS
09.2022 - Current
- Prepared and filed individual and business tax returns ensuring compliance with federal and state regulations.
- Conducted thorough reviews of client financial records to identify deductions and credits maximizing returns.
- Advised clients on tax strategies to optimize their financial positions based on current tax laws.
- Mentored junior preparers, enhancing team knowledge and improving overall service delivery efficiency.
- Implemented process improvements that streamlined tax preparation workflows reducing turnaround times.
- Provided training sessions for staff on new tax software tools increasing team proficiency in technology usage.
- Collaborated with accounting professionals to resolve complex client issues ensuring timely and accurate solutions.
- Developed customized tax planning strategies for high-net-worth clients enhancing long-term financial growth opportunities.
Case Manager Coordinator
Vertava Health
Southaven, MS
11.2018 - 03.2021
- Taking care of the clients needs
- Also giving them life goals to reach
- Showing them it's more to life than drugs
- Assisting with the mind training
- My job is hard but also worth it because I could change someone's life
- Being resourceful and able to handle a caseload of 220 Veterans needs
- Finding placement for each discharge patient In a timely manner.
- Coordinated client assessments to develop tailored case management plans.
- Facilitated communication among multidisciplinary teams to enhance service delivery.
- Monitored client progress and adjusted care plans based on evolving needs.
Property Manager
Sentry Assets Management
Oxford, MS
08.2015 - 02.2018
- Management over 390 units, with responsibility of all tenants daily operations
- Reporting the property’s financial status, occupancy and expiring leases to property owners
- Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
- Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate
- Investigating and resolving property complaints and rental violations
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Regional assistant Property Manager
Belhaven Residential
Jackson, MS
01.2011 - 08.2015
- Management over 598 units, with responsibility of all tenants daily operations
- Ability to assist the Regional manager, and fill in when needed
- Strong computer skills, knowledge of the company and tenants
- Responsibility of traveling to multiple properties handling daily operations
- Manage daily operation of the leasing team
- Provide tours of apartments and community to potential residents
- Assist in hiring, training, and supervising community assistants
- Ensure the leasing team is focused and highly productive in an effort to meet or exceed goal
Accounting Assistant III
INDUSTRIES OF THE BLIND
Jackson, MS
01.2006 - 01.2011
- Prioritize invoices according to cash discount potential and payment terms
- Audit and process credit card bills
- Obtained appropriate approvals and documentation or accurate coding
- Submitted invoices for payment
Education
M.B.A. - Business Administration
Walden University
Graduate Certificate PTIN Holder - Certified Tax Professional
T&E Tax Services
Hernando, MS11-2022
Skills
- Invoice Processing
- Data Entry Clerk Analyst
- Receptionists
- AS400, SAP, LMS, IMS
- Microsoft software (word, excel, Power point)
- Medical Collection
- Property Leasing
- Accounts Payable
- Interviewing
- Create Presentations
- Medical Office Experience
- Accruals
- Accounts Receivable
- Insurance Verification
- Organizational skills
- OneSite, Yardi, AppFolio
- Supervising experience
- Landlord-tenant law
- Click Services
- Cost Control
- Maximo
Certification
- CPR Certification
- First Aid Certification
- CRGST
- Mississippi Compliance January 2007 to December 2012
- Certified Apartment Manager
- Certified Property Manager
Timeline
OPS Support Assistant II
Entergy
12.2025 - Current
Property Manager
Beztak Managements
01.2024 - 10.2025
Professional Tax Preparer
S&C Solutions
09.2022 - Current
Property Manager
Corsair Management LLC
08.2021 - 12.2023
Case Manager Coordinator
Vertava Health
11.2018 - 03.2021
Property Manager
Sentry Assets Management
08.2015 - 02.2018
Regional assistant Property Manager
Belhaven Residential
01.2011 - 08.2015
Accounting Assistant III
INDUSTRIES OF THE BLIND
01.2006 - 01.2011
M.B.A. - Business Administration
Walden University
Graduate Certificate PTIN Holder - Certified Tax Professional
T&E Tax Services